Hospitality Ops Lead: Assistant General Manager

Jose Andres Group; Orlando (FL); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

José Andrés Group is seeking an Assistant General Manager in Orlando to lead floor operations, uphold service standards, and coach a growing hourly team. You will partner with the General Manager to ensure flawless daily operations, guest satisfaction, and compliance with health, safety, and labor standards.

The AGM will drive reservations strategy, manage labor costs, and support openings or seasonal events while delivering on JAG's culture and service philosophy every shift.

Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; AGM or multi-shift experience preferred.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Responsabilités

• Lead floor operations to JAG service standards across all dayparts and activations.
• Execute and uphold SOPs; identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.
• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Connaissances

FOH leadership

Cost management

Staff development

Reservations systems

Communication

Training & coaching

Conflict resolution

Flexibility

Outils

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Description du poste

José Andrés Group is seeking an Assistant General Manager in Orlando to lead floor operations, uphold service standards, and coach a growing hourly team. You will partner with the General Manager to ensure flawless daily operations, guest satisfaction, and compliance with health, safety, and labor standards.

The AGM will drive reservations strategy, manage labor costs, and support openings or seasonal events while delivering on JAG's culture and service philosophy every shift.