Assistant General Manager

Bazaar Mar Las Vegas

Las Vegas (NV)

On-site

USD 85,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

Competitive compensation

Bonus opportunities

Health benefits

Employee dining discounts

Growth opportunities

Job summary

José Andrés Group is seeking an Assistant General Manager in Las Vegas to partner with the General Manager on flawless daily operations and guest experiences. This on-site leadership role focuses on team development, SOP adherence, and cost controls while embodying JAG’s culture.

The AGM will drive revenue, manage labor, and support inventory controls, safety compliance, and staff coaching across high-volume service periods.

Qualifications

3–5+ years of progressive FOH leadership in upscale or fine dining.
Experience leading teams on a busy floor with cost, quality, and compliance focus.
Proficient with reservations and POS platforms and scheduling tools.
Ability to coach, give feedback, and develop supervisors and hourly staff.
Excellent communication and conflict-resolution skills.

Responsibilities

Lead floor operations to service standards across all dayparts and activations.
Uphold SOPs, identify gaps, and propose improvements.
Oversee opening/closing, cash handling, reservations, guest flow, and shift deployment.
Drive topline through reservations strategy, upselling, and promotions.
Support P&L management, labor scheduling, and inventory controls.
Recruit, onboard, train, and coach supervisors and hourly talent.
Ensure guest issue resolution with empathy and timely recovery.

Skills

FOH leadership

Reservations/POS

Coaching

Communication

Scheduling

Tools

Resy/SevenRooms/TOCK

MICROS/Toast

HotSchedules

Google Workspace

Job description

Description

Job Title: Assistant General Manager

Reports To: General Manager

Department: Operations

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.

Key Responsibilities

Operational Leadership

Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
Support local marketing activations, community outreach, and guest recovery that builds loyalty.
Monitor guest feedback platforms, address trends with action plans.

Financial Performance

Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
Team Leadership & Development
Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
Conduct performance check-ins, document feedback, and support progressive discipline when needed.
Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Guest Experience & Service Excellence

Be highly visible on the floor; model anticipatory hospitality and effective table touches.
Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.

Project Support & Openings

Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

Required Qualifications

3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
Proven ability to coach, give feedback, and develop supervisors and hourly talent.
Excellent communication, professionalism, and conflict-resolution skills.
DOH/Health & Safety, alcohol service, and labor compliance familiarity.
Wine/spirits and culinary knowledge to support menu guidance and sales.
Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

Stand and walk for extended periods (up to 8 hours).
Lift/push/pull up to 30 lbs. occasionally.
Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
Exposure to hot/cold environments and cleaning chemicals per safety standards.

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