Upscale Concierge - Winter Seasonal Guest Experience

Montage International; Park City (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

Montage International invites applications for a Winter Seasonal Concierge to ensure exceptional guest experiences at our upscale resort. You will warmly greet guests, provide city and hotel information, and assist with reservations and transportation arrangements through our guest services network.

The role emphasizes outstanding customer service, strong MS Office skills, and the ability to adapt to new software while supporting weekend, night, and holiday shifts as needed.

Qualifications

• College degree preferred
• Minimum of two years' experience in an upscale hotel preferred
• Minimum of two years' experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly and effectively adapt to using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Responsibilities

• Greeting guests with friendly and sincere welcome
• Providing information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests both within the resort and at outside facilities
• Properly logging guests requests and performing follow up with guests
• Familiarizing oneself with each day's arrival and group activities
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
• Ensuring any incoming and outgoing packages are logged and delivered appropriately
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor

Skills

Excellent telephone etiquette

Guest recovery skills

Organizational & time management

Adapt to new software

Dependable and flexible schedule

Customer service excellence

Education

College degree

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Montage International invites applications for a Winter Seasonal Concierge to ensure exceptional guest experiences at our upscale resort. You will warmly greet guests, provide city and hotel information, and assist with reservations and transportation arrangements through our guest services network.

The role emphasizes outstanding customer service, strong MS Office skills, and the ability to adapt to new software while supporting weekend, night, and holiday shifts as needed.