Concierge

Montage International; Park City (UT); Hybrid; USD 20,664,000 - 34,440,000; Full time

Job summary

The Concierge at Montage International's Pendry Park City hotel is a winter seasonal, full-time role focused on delivering an exceptional guest experience from arrival to departure. You will greet guests, provide local information, book reservations, log requests, and coordinate with Reception and other departments to meet guests' needs.

Ideal candidates have a college degree preference, at least two years in upscale hospitality and customer service, strong MS Office skills, excellent telephone

Qualifications

• College degree preferred.
• Minimum of two years’ experience in an upscale hotel.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• MS Office knowledge including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guests requests and performing follow up with guests.
• Familiarizing oneself with each day’s arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring incoming/outgoing packages are logged and delivered appropriately.
• Monitoring and scheduling Hotel Driver and booking guest transportation with the hotel’s contracted vendor.

Skills

Customer service

MS Office

Phone etiquette

Time management

Guest recovery

Education

College degree preferred

Tools

MS Office

Outlook

Job description

## ConciergeApply: USA - UT - Pendry Park City: Full time: Posted Today: R44359## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Concierge (Winter Seasonal)*****SUMMARY***The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Greeting guests with friendly and sincere welcome* Providing information and assistance to guests regarding city and hotel attractions or points of interest* Booking reservations for guests both within the resort and at outside facilities* Properly logging guests requests and performing follow up with guests* Familiarizing oneself with each day’s arrival and group activities* Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary* Ensuring any incoming and outgoing packages are logged and delivered appropriately* Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor***QUALIFICATIONS**** College degree preferred* Minimum of two years’ experience in an upscale hotel preferred* Minimum of two years’ experience in customer service* Excellent telephone etiquette* Exceptional guest recovery skills* Excellent organizational and time management skills* Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook* Must possess a positive attitude* Must be willing to participate in a learning environment* Must integrate company values throughout all interactions* Must be able to quickly and effectively adapt to using new software products* Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands***PHYSICAL REQUIREMENTS***Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*