Club Concierge & Host

Champions Dallas; Dallas (TX); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

PTO

Sick leave

Medical plan

401k with match

Wellness programs

Job summary

Champions Social Club in North Dallas seeks a part-time Concierge/Host to welcome members and guests, manage reservations, and uphold elevated service standards.

The role requires a warm, professional presence, strong communication, and the ability to balance multiple guest needs in a fast-paced private club setting. Evening, weekend, and holiday availability is expected, with compensation ranging from $18.00 to $20.00 per hour.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Prior host, concierge, restaurant, hotel, private club, or customer service experience preferred.
• Upscale hospitality or high-volume service experience is a plus.
• Strong communication, interpersonal, organizational and problem-solving skills.
• Ability to manage reservations, seating, telephone inquiries, and multiple guest needs simultaneously.
• Familiarity with reservation, membership and POS systems.
• English communication with members and staff.
• Flexible availability including evenings, weekends, holidays, and special events.

Responsibilities

• Create a warm, polished arrival and departure experience for Champions Social Club members and guests.
• Greet and recognize members and guests; assist inquiries; provide information about dining, amenities, events, and experiences.
• Manage reservations, seating assignments, waitlists and dining room flow.
• Answer calls; assist with reservations and member requests.
• Assist prospective and visiting guests with membership information and data entry into Club systems.
• Stay aware of daily club activities, menus, specials and events to assist members and guests.
• Communicate with servers, management and other departments to ensure a seamless experience.
• Anticipate member needs and address questions promptly and discreetly.
• Maintain a clean, organized host/concierge area.
• Support safety and security by reporting unusual activity to management or Security.
• Uphold service standards, policies and culture; perform additional duties as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Reservations management

Guest service

Telephone inquiries

POS systems familiarity

Education

High school diploma or equivalent

Job description

Refined Moments. Real Connections.

Inspired by leaders in hospitality and entertainment, Champions Social Club reimagines an iconic North Dallas steakhouse into a refined social destination, where elegance, connection and culture converge. With fine dining as a cornerstone of the membership offerings, our culinary philosophy is best described as a place "Where Global Flavors Meet Dallas Elegance." Bringing more than 40 years of culinary expertise, including tenure at some of the most prestigious steakhouses in Texas, Executive Chef Connie Trujillo seamlessly blends global inspiration with classic Dallas steakhouse flare to create an unforgettable dining experience.

Beyond the culinary experience, Champions Social Club comes alive with curated entertainment for our members - from music to comedy to magic shows - and special events such as wine tastings, cigar and bourbon pairings, networking events and more. At Champions, culture is everything. We believe in limitless possibilities and building a team that values people above all. We're driven by creativity, integrity and a shared passion for delivering exceptional experiences in every detail.

About the Role

The Concierge/Host serves as a welcoming first point of contact for Champions Social Club members and guests, setting the tone for an exceptional Club experience from the moment they arrive. This position welcomes and assists members and guests, manages reservations and seating, answers Club inquiries, supports membership registration, and helps maintain a seamless flow throughout the dining and social spaces.

The ideal candidate is warm, polished, engaging, and highly attentive to detail. They enjoy building relationships, anticipating needs, and creating personalized experiences while maintaining the professionalism and elevated service standards expected within a premier private social club.

**This is a part-time, hourly role with evenings, weekends and holiday availability expected/required. Compensation ranges between $18.00 - $20.00/hr.**

Responsibilities

• Create a warm, polished, and welcoming arrival and departure experience for all Champions Social Club members and guests.
• Greet and recognize members and guests, assist with inquiries, and provide knowledgeable information regarding dining, membership, Club amenities, events, and experiences.
• Manage restaurant reservations, seating assignments, waitlists, and dining room flow while maintaining appropriate table rotation and service balance.
• Answer incoming telephone calls professionally and accurately, assisting with reservations, general questions, and member requests.
• Assist prospective and visiting guests with membership information, registration, and accurate entry of required information into Club systems.
• Maintain awareness of daily Club activities, dining menus, specials, events, and membership offerings to confidently assist members and guests.
• Communicate effectively with Servers, Bartenders, management, and other Club departments to ensure a seamless member and guest experience.
• Anticipate member needs and address questions, concerns, or service opportunities promptly, professionally, and discreetly.
• Maintain a clean, organized, professional, and guest-ready host and concierge area throughout the shift.
• Support the safety and security of members, guests, and team members by promptly communicating unusual or concerning activity to management or Security.
• Uphold Champions Social Club's service standards, policies, procedures, and culture while consistently providing exceptional hospitality.
• Perform additional duties as needed to support Club operations and the overall member experience.

Experience & Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Previous host, concierge, restaurant, hotel, private club, or customer service experience preferred.
• Previous experience within an upscale hospitality or high-volume service environment is a plus.
• Warm, professional, and engaging presence with a genuine passion for hospitality and creating memorable experiences.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage reservations, seating, telephone inquiries, and multiple member or guest needs simultaneously.
• Comfortable learning and utilizing reservation, membership, and POS systems.
• Ability to remain composed, professional, and solutions-oriented in a fast-paced environment.
• Ability to communicate effectively in English with members, guests, and team members.
• Flexible availability, including evenings, weekends, holidays, and special events based on Club operational needs.

Ability to stand and walk for extended periods and perform the physical activities necessary to support daily Club operations. Must be able to work comfortably in a fast-paced restaurant and social club environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What We Offer

• Competitive compensation along with PTO & Paid Sick Leave available to employees after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions, 401k with company matching and employee assistance/wellness programs.