Upscale Cinema Server — Lux Guest Experience

Cinépolis Cinemas USA; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discount on tickets, food &dr

Milestone gifts for anniversaries

Job summary

Cinépolis USA is seeking a Server to provide exceptional guest service in our luxury cinema environment. You will take orders, relay to the kitchen, and deliver meals with a focus on guest satisfaction.

Responsibilities include greeting guests, upselling promos, processing payments, and maintaining cleanliness and efficiency during fast-paced movie sessions. Flexible hours and weekend availability are required.

Qualifications

• Must be 18 years or older.
• 1+ years of full service serving experience.
• ServSafe, Food Handler’s and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude.
• Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
• Have integrity and can be counted on to do the right thing.
• Flexible working hours including holidays and weekends.

Responsibilities

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System in a timely manner to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibility and returning to guests at appropriate time to limit disruptions to the films
• Implement alcohol service and safety training, including not over serving an intoxicated guest and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely
• Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Support daily operations by cleaning theaters in between movie sessions and at the end of the night
• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
• Other duties as assigned.

Skills

Guest service

POS operation

Alcohol service knowledge

Communication

Problem solving

Teamwork

Flexibility

Integrity

Tools

Vista Point of Sale

Job description

Cinépolis USA is seeking a Server to provide exceptional guest service in our luxury cinema environment. You will take orders, relay to the kitchen, and deliver meals with a focus on guest satisfaction.

Responsibilities include greeting guests, upselling promos, processing payments, and maintaining cleanliness and efficiency during fast-paced movie sessions. Flexible hours and weekend availability are required.