Upscale Bartender & Guest Experience Specialist

Topbrassdallas; Houston (TX); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Topbrassdallas is seeking a bartender to deliver exceptional guest experiences with professional beverage service and expert knowledge of cocktails, wine, beer, and spirits. You will prepare beverages in line with hotel standards while keeping a clean, welcoming bar environment.

Ideal candidates have 1–2 years of bartending in upscale settings, strong guest service skills, and required certifications. This full‑time position requires evening/weekend availability and a collaborative hotel team

Qualifications

• Minimum 1–2 years of bartending experience in a hotel, restaurant, lounge, or upscale hospitality environment.
• Knowledge of cocktails, wine, beer, and spirits.
• Ability to handle cash and mode of payment transactions.
• Strong communication and guest service skills.
• Must have a Food Handler Certification and TABC Certification (or local equivalent).

Responsibilities

• Greet guests in a friendly, professional, and engaging manner.
• Provide customized beverage recommendations based on guest preferences.
• Build rapport with guests and create memorable experiences.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain Hyatt and brand service standards at all times.
• Prepare and serve alcoholic and non‑alcoholic beverages according to recipes and standards.
• Demonstrate knowledge of cocktails, wines, beers, and spirits.
• Ensure consistency, quality, and presentation of all beverages.
• Prepare garnishes, stock ingredients, and maintain bar readiness throughout shifts.
• Actively upsell premium liquors, specialty cocktails, wine selections, and featured beverages.
• Promote outlet offerings and seasonal beverage programs.
• Support Food & Beverage revenue goals through suggestive selling techniques.
• Maintain cleanliness and organization of the bar, glassware, equipment, and storage areas.
• Monitor inventory levels and communicate replenishment needs.
• Assist with receiving, stocking, and rotating inventory.
• Follow opening and closing procedures accurately.
• Process guest payments accurately using POS systems. Maintain accountability for cash banks and transactions.
• Verify legal drinking age and enforce alcohol service regulations.
• Adhere to TABC, local liquor laws, food safety, and responsible alcohol service standards.
• Collaborate with servers, hosts, kitchen, and management teams.
• Support colleagues during high-volume periods.
• Participate in training programs and continuous improvement initiatives.
• Maintain positive working relationships throughout the hotel.

Skills

Bartending

Customer service

Cash handling

POS systems

Communication

Education

Food Handler Certification

TABC Certification

Job description

Topbrassdallas is seeking a bartender to deliver exceptional guest experiences with professional beverage service and expert knowledge of cocktails, wine, beer, and spirits. You will prepare beverages in line with hotel standards while keeping a clean, welcoming bar environment.

Ideal candidates have 1–2 years of bartending in upscale settings, strong guest service skills, and required certifications. This full‑time position requires evening/weekend availability and a collaborative hotel team