Upscale Bar Server: Guest Experience & Service

InterContinental Hotels Group; Chicago (IL); On-site; USD 19,000 - 22,000; Full time

Job summary

The InterContinental Hotels Group is seeking a Restaurant Server for our Chicago area property to deliver attentive food and beverage service in a fast-paced environment.

You will upsell menu items, maintain guest relations, and ensure smooth flow between front of house and back of house while upholding hotel standards. Flexibility to work nights, weekends, and holidays is required. Fluent English and a High School diploma with basic food hygiene training are essential.

Qualifications

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and basic training
• Ability to communicate in English with guest
• Ability to compute basic mathematical calculations
• Ability to provide legible written communication
• TIPS Certification prior to or after hire
• Previous job related experience (Desirable)
• Food Hygiene certificate (Desirable)
• First aid awareness (Desirable)
• Friendly, upbeat & outgoing personality (Desirable)

Responsibilities

• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests
• Maintain constant flow of communication with and to the team
• Serves food and beverage to guests in established service style and standard
• Upsell specials, meals, appetizers, and/or beverages to guests
• Relays orders to kitchen/bar following established procedures
• Educated in food preparation, food allergies and beverage/wine knowledge
• Monitors guests to fulfill additional requests
• Maintains supplies of China, Cutlery and Condiments for side station, keeps side station clean and orderly
• Organizes the back storeroom when needed
• Complete dry requisition
• Sets and clears tables when needed ensuring standards are met
• Make sure micros station and check presenters are properly maintained
• Makes roll-ups prior to and after each shift
• Collects Food & Beverage orders from the kitchen when needed
• Attends pre-meal briefing sessions
• Ensures personal grooming and hotel uniform is to the required standard
• Complies with hotel's health, safety and hygiene policy
• Follows the procedures on Cash handling and Bill presentation to guests
• Prepares and presents Bills according to hotel standard, closing Bill immediately on computer
• Communicates politely and display courtesy to guests
• Communicates to his/her superior any difficulties, guest comment and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Perform other duties, tasks and special projects as assigned
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace
• Implements the hotel and department regulations, policies and procedures including but not limited to House Rules and Regulation, Health and Safety, Grooming, Quality, Service, Hygiene and Cleanliness
• Perform other duties, tasks and special projects as assigned

Skills

English proficiency

Attention to detail

Speed and accuracy

Teamwork

Calm under pressure

Flexible schedule

Education

High School diploma or equivalent

Job description

The InterContinental Hotels Group is seeking a Restaurant Server for our Chicago area property to deliver attentive food and beverage service in a fast-paced environment.

You will upsell menu items, maintain guest relations, and ensure smooth flow between front of house and back of house while upholding hotel standards. Flexibility to work nights, weekends, and holidays is required. Fluent English and a High School diploma with basic food hygiene training are essential.