UPS Field Service Engineer

ZipRecruiter; Houston (TX); Remote; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to ensure exceptional service for critical power systems. In this remote role, you will be responsible for troubleshooting and maintaining UPS systems, AC/DC rectifiers, and power distribution units at various customer locations. Your expertise will be crucial in performing preventive maintenance, conducting equipment start-ups, and providing emergency support. This position offers the opportunity to work independently while being part of a supportive team that values customer service and technical excellence. If you're ready to make a significant impact in the critical power industry, this role is for you.

Qualifications

• 3-5 years in the critical power industry with UPS and DC Power Systems.
• Ability to troubleshoot faults to component level on various equipment.

Responsibilities

• Commission and maintain power electronics at customer sites.
• Perform preventive maintenance and battery replacements.
• Communicate with customer personnel regarding equipment issues.

Skills

Troubleshooting

Customer Service

Communication Skills

Technical Knowledge of UPS Systems

Ability to Work Independently

Education

2-4 year technical degree or certificate

Military experience in electronics or avionics

Tools

Hand Tools

Test Equipment

Job description

UPS Field Service Engineer – Remote Job Summary

Our Field Service Engineers hold a critical customer-facing role to ensure our customers' needs are exceeded and are responsible for the troubleshooting and preventative maintenance of UPS systems, AC/DC Rectifiers, Batteries, and Power Distribution Units (PDU’s) at various customer sites.

UPS Field Service Engineer – Remote Responsibilities

• Commission, maintain, and provide emergency support for power electronics at customer sites within the designated geographic area
• Perform preventive maintenance, equipment start-ups, field modifications, and/or battery replacements
• Participate in the development of Methods of Procedures (MOP), when required
• Participate in regular training sessions held at company headquarters utilizing test equipment to enhance troubleshooting skills
• Discuss problems related to maintenance or operation of equipment, with in-house and OEM technical support, when necessary
• Communicate with customer site personnel to keep them apprised of all onsite or equipment-related issues

UPS Field Service Engineer – Remote Position Requirements

• 3-5 years working in the critical power industry with UPS, DC Power Systems and/or OEM experience
• Previous military experience in electronics or avionics – or – a 2-4 year technical degree or certificate
• Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU’s, Inverter Systems, etc.
• Knowledge of equipment manufacturers (OEM) specifications
• Capable of utilizing hand tools and test equipment to perform work
• Excellent verbal & written communication skills
• Extremely customer service-oriented
• Ability to work independently and resourcefully with good initiative and discipline
• Must be able to perform repeated bending & lifting of up to 100 pounds during certain services
• Must possess a valid driver’s license and maintain a fully insurable status
• Must be willing to travel, work nights and weekends when necessary, and be available for on-call readiness 24/7 with occasional periods of extended travel.
• Must be willing to apply for Security Clearance with the US Federal Government.