UPS Engineer

White-Recruitment; East Hartford (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and equipment

Health insurance

401(k) contribution

Overtime when required

Ongoing training

24/7 emergency support

Job summary

White-Recruitment is seeking a UPS Field Service Technician to service critical power equipment across New England, with emphasis on MA, RI, and CT. The role requires hands-on UPS service experience, strong electrical and battery knowledge, and excellent customer-facing skills.

A valid driver’s license and willingness to travel are essential. Salary ranges from $70,000 to $90,000 per year depending on experience and factory training, with 24/7 emergency support, company vehicle, and

Qualifications

• Hands-on UPS field service experience required.
• Strong electrical, electronic and battery knowledge needed.
• Experience with Toshiba, Mitsubishi, Vertiv or similar UPS desirable.
• Factory training would be advantageous.
• Strong fault-finding and customer-facing skills.

Responsibilities

• Service, maintain, troubleshoot and repair commercial/industrial UPS systems.
• Perform preventative maintenance, inspections and start-ups.
• Diagnose faults using multimeters, oscilloscopes, analyzers and clamps.
• Complete battery impedance and load testing on storage systems.
• Respond to emergency callouts to minimise downtime.
• Support equipment installations and larger projects.
• Explain operation, faults and corrective actions to customers.
• Complete service reports, timecards and expense documentation.

Skills

UPS field service

Electrical systems

Battery systems

Fault finding

Customer-facing

Independent work

Travel readiness

Emergency callouts

Team collaboration

Tools

Toshiba UPS

Mitsubishi UPS

Vertiv UPS

Job description

Salary: USD70000 - USD90000 per annum

UPS Field Service Technician

Location: Rhode Island, Massachusetts or Connecticut
Salary: $70,000 to $90,000 depending on experience and factory training

We are working with an established independent critical power specialist that has supported customers across New England for more than 35 years. They are seeking an experienced UPS Field Service Technician to service critical power equipment across the region, with most work concentrated in Massachusetts.

Responsibilities

• Service, maintain, troubleshoot and repair commercial and industrial UPS systems.
• Perform preventative maintenance, equipment inspections and initial start-ups.
• Diagnose critical power faults using multimeters, oscilloscopes, power analyzers and amp clamps.
• Complete battery impedance and load testing on battery storage systems.
• Respond to emergency callouts while minimising customer downtime.
• Support equipment installations and larger project work.
• Explain equipment operation, faults and corrective actions to customers.
• Complete service reports, timecards and expense documentation accurately.
• Maintain company-issued tools, technical documentation and vehicle.
• Identify additional service or equipment opportunities where appropriate.

Requirements

• Previous hands‑on UPS field service experience.
• Strong electrical, electronic and battery systems knowledge.
• Experience with Toshiba, Mitsubishi, Vertiv or similar UPS equipment is desirable.
• Manufacturer factory training would be advantageous.
• Strong fault‑finding and customer‑facing skills.
• Ability to work independently and as part of a technical team.
• Valid driver’s licence and willingness to travel across New England.
• Availability to participate in 24/7 emergency callout coverage when required.
• Ideally based within approximately one hour of Exeter, Rhode Island.

Package

• Guaranteed pay for 40 hours every week (regardless if less hours worked)
• Fully paid employee medical insurance through a Blue Cross Platinum plan - worth $15,000 - $20,0000
• Discounted family medical coverage available.
• Company‑funded 401(k) contribution of at least 3% of gross earnings, potentially increasing to approximately 6% in a strong company year.
• Company vehicle and technical equipment.
• Overtime when required.
• Regular product‑specific and manufacturer factory training.
• Weekend work kept to a minimum wherever possible.