Unrepresented Claims Process Owner: Lead Change

Liberty Mutual Fire Insurance Co.; Boston (MA); À distance; USD 83 000 - 176 000; Plein temps

Résumé du poste

Liberty Mutual Fire Insurance Co. is seeking an Unrepresented Associate Claims Process Owner to lead end-to-end Unrepresented claims handling, balancing loss, expense, employee and customer needs.

The role drives process improvements and acts as a change champion in shaping the future of Unrepresented claims handling. The successful candidate will partner across teams, analyze trends, develop action plans, and manage moderate- to high-complexity processes to improve claims performance while

Qualifications

• Advanced claims knowledge and experience in claims/process management.
• Strong business operations knowledge and value-chain understanding.
• Proven ability to manage project life cycle for changing processes.
• Advanced presentation, communication, organizational and relationship skills.
• Experience leading change initiatives and influencing stakeholders.
• Ability to interpret data and make strategic recommendations.

Responsabilités

• Own components of end-to-end claims processes and apply expert knowledge.
• Partner with owners to execute low-, moderate-, and high-complexity tasks.
• Use data and metrics to drive decisions and improve performance.
• Develop process maps and monitor results with stakeholders.
• Lead problem-solving sessions to drive continuous improvement.
• Plan and implement solutions across workflows with field rollout.

Connaissances

Unrepresented claims knowledge

Project management

Data analysis

Cross-functional leadership

Process mapping tools

Change management

Communication

Problem solving

Formation

Bachelor's degree or equivalent experience

Advanced degree preferred

Outils

Process mapping tools

Description du poste

Liberty Mutual Fire Insurance Co. is seeking an Unrepresented Associate Claims Process Owner to lead end-to-end Unrepresented claims handling, balancing loss, expense, employee and customer needs.

The role drives process improvements and acts as a change champion in shaping the future of Unrepresented claims handling. The successful candidate will partner across teams, analyze trends, develop action plans, and manage moderate- to high-complexity processes to improve claims performance while