UNO EMPLOYEES ONLY -- Associate Director of Operations, Undergraduate Admissions

unomaha.edu; Omaha (NE); Sur place; USD 63 000 - 70 000; Plein temps

Résumé du poste

University of Nebraska Omaha (UNO) is seeking an Associate Director of Operations for Undergraduate Admissions to lead application processing, credential review, and related student services, ensuring accurate and timely processing in accordance with university policies.

The role oversees admissions systems and data governance, including PeopleSoft/NESIS and SIDA, residency classification, and collaboration with Registrar, advising, and campus partners to support enrollment priorities and a

Qualifications

• Minimum of three years of progressively responsible professional experience in admissions, enrollment management, student services, higher education operations, or a related area.
• Experience with complex operational processes, systems, or student records.
• Supervisory experience and demonstrated leadership in team settings.

Responsabilités

• Provide leadership and direct supervision for undergraduate admissions operations staff.
• Oversee admissions systems, data, and technology, including PeopleSoft/NESIS and related tools.
• Oversee undergraduate residency classification and tuition programs.
• Collaborate with the Office of the University Registrar, advising units, and campus partners to support enrollment goals.

Connaissances

Admissions operations

Data systems

Outils

PeopleSoft NESIS

Description du poste

UNO EMPLOYEES ONLY -- Associate Director of Operations, Undergraduate Admissions

The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.

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GENERAL REQUISITION INFORMATION

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title

Job Title UNO EMPLOYEES ONLY -- Associate Director of Operations, Undergraduate Admissions

Job Grade

Job Grade AS25S

Division

Division Institutional Effectiveness and Student Success

College/Dept

College/Dept Undergraduate Admissions

Department

Department Operations

Requisition Number

Requisition Number 2026-00349

FTE (full-time equivalency) 100

Work Schedule

Work Schedule M-F, 8am-5pm

Does the position provide the opportunity to work Remotely/Telecommuting?

Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity

Appointment Term

Appointment Term 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

Pay Information

Pay Information 63,400-70,000

Pay Schedule

FLSA Designation

FLSA Designation Exempt

Position Summary

Reporting to the Executive Director of Undergraduate Admissions, the Associate Director of Operations provides leadership and oversight for the operational functions supporting undergraduate admissions at the University of Nebraska at Omaha. This position ensures admissions processes, systems, student records, data, and application processing are accurate, efficient, timely, and aligned with university policies and institutional enrollment goals.

The Associate Director oversees undergraduate admissions operations, including application and credential processing, admission eligibility review, transfer admissions processes, residency classification, and related student service functions. The position directly supervises the Assistant Director of Operations and Admissions Associates, establishes operational priorities, monitors workloads and processing timelines, develops staff expertise, and ensures consistent application of university and University of Nebraska System admission policies and requirements.

Serving as a primary functional and technical resource for Undergraduate Admissions, the Associate Director provides leadership for admissions systems, data, and technology, including PeopleSoft/ NESIS , SIDA , admissions applications, reporting tools, and related systems. The position identifies and resolves operational, system, transaction, and student record issues; evaluates the impact of policy and system changes; develops business requirements; and coordinates testing, implementation, and process improvements with campus and University of Nebraska System partners.

The Associate Director serves as a key resource for complex admission matters, including Admission by Review, transfer and high school credentials, admission requirements, residency classification, and student records. The position works closely with academic colleges, the Office of the University Registrar, advising, and other university partners to implement admission requirements, academic programs, concentrations, pathways, and related processes while supporting accurate student records and effective transitions between university offices.

As a member of the Undergraduate Admissions leadership team, the Associate Director collaborates with Enrollment Management, academic and administrative units, Information Technology, Business Intelligence, and University of Nebraska System partners to strengthen operational effectiveness, maintain data integrity, support institutional enrollment priorities, and provide a positive experience for prospective and admitted students.

Job Duties

Responsibility Area:

Responsibility Area: Leadership and Supervision — Undergraduate Admissions Operations

Duties:

Provide leadership and direct supervision for undergraduate admissions operations staff, including the assistant director of operations and other staff responsible for application processing, residency, receipt and processing of academic credentials and transcripts, and related operational and student service functions.

Establish team priorities, assign and monitor workload, and ensure admissions operations are completed accurately, consistently, and within established processing timelines. Provide oversight and guidance for operational service functions assigned to the team and ensure appropriate coordination with other areas of Undergraduate Admissions and university partners.

Oversee the recruitment, onboarding, training, development, and performance management of operations staff. Establish clear expectations, provide regular coaching and performance feedback, and work with the Director of Undergraduate Admissions to address staffing, performance, and operational needs.

Develop and maintain comprehensive training and documentation to ensure staff have the knowledge and resources necessary to effectively perform their responsibilities. Ensure ongoing training related to admissions policies and procedures, student information systems and technology, data integrity, FERPA and applicable regulations, and changes to university or University of Nebraska System processes.

Promote a culture of accountability, collaboration, continuous improvement, and student-centered service within Admissions Operations. Identify opportunities for staff development and cross-training to strengthen institutional knowledge, build operational capacity, and maintain continuity during periods of increased volume, staffing changes, or evolving business processes.

Regularly assess staffing capacity, workload distribution, processing timelines, and team effectiveness and recommend adjustments to ensure Undergraduate Admissions Operations effectively supports the university’s enrollment goals and service expectations.

Percentage Of Time

Percentage Of Time 25

Essential Function: Yes

Responsibility Area:

Responsibility Area: Admission Policy, Requirements, and Operational Administration

Duties:

Oversee the administration and consistent application of undergraduate admission requirements, standards, policies, and procedures. Review complex admission cases, including students who do not meet assured admission requirements, and serve as an escalation resource for matters requiring additional review or interpretation.

Provide operational oversight of the Admission by Review process, including coordination of cases, implementation of admission decisions, student communications, and appropriate reporting and information-sharing with academic advisors and university partners. Ensure student records, indicators, To Do items, and holds are accurately maintained in PeopleSoft/MavLINK and related systems.

Oversee operational processes supporting transfer admissions, including receipt, processing, and review of academic transcripts and credentials used to determine admission eligibility. Serve as a primary Undergraduate Admissions liaison with the Office of the University Registrar regarding transfer student records, transcript processing, and coordination of transfer credit evaluation.

Work with academic colleges and campus partners to implement new or revised admission requirements, academic programs, concentrations, pathways, and related processes. Evaluate the operational impact of policy and program changes and coordinate necessary updates to business processes, systems, staff guidance, and training.

Collaborate with advising, orientation, housing, academic colleges, and other university offices to resolve admission and student record concerns, support accurate information-sharing, and facilitate appropriate transitions between admission and other university processes.

Percentage Of Time

Percentage Of Time 25

Essential Function: Yes

Responsibility Area:

Responsibility Area: Admissions Systems, Data, and Technology

Duties:

Serve as a primary functional lead for Undergraduate Admissions systems, data, and technology, including PeopleSoft/ NESIS , SIDA , admissions applications, reporting tools, and related systems. Maintain comprehensive knowledge of admissions system functionality and its relationship to university and University of Nebraska System policies, requirements, and business processes.

Identify, analyze, and resolve system, transaction, application processing, and student data issues. Monitor admissions data for accuracy and consistency, coordinate data reconciliation and validation, and address issues that may affect student records, application processing, reporting, or downstream university processes.

Collaborate with Business Intelligence, Information Technology, University of Nebraska System partners, and other campus stakeholders to identify business needs, develop system requirements, coordinate enhancements, and support testing and implementation of new or revised functionality.

Oversee and support admissions-related data processes, including loading and validating external data such as standardized test scores and electronic student information. Establish and maintain appropriate quality-control procedures to support data integrity.

Participate in system testing and validation within development and testing environments, document operational changes, and coordinate implementation and staff training as appropriate.

Review and approve appropriate access requests for admissions-related PeopleSoft/ NESIS functionality in accordance with established university security policies and authorization procedures.

Percentage Of Time

Percentage Of Time 30

Essential Function: Yes

Responsibility Area:

Responsibility Area: Residency and Tuition Classification

Duties:

Provide leadership and oversight for undergraduate residency classification and applicable reduced tuition programs administered through Undergraduate Admissions. Supervise the Assistant Director of Operations responsible for day-to-day residency processing and ensure determinations are completed accurately, consistently, and in accordance with University of Nebraska policies and applicable state requirements.

Interpret residency policies and procedures, provide guidance on complex or escalated cases, and make final residency determinations within established delegated authority. Coordinate with university and University of Nebraska System partners when clarification or additional review is necessary.

Maintain knowledge of relevant policy, legislative, and regulatory changes affecting residency classification. Ensure residency procedures, documentation requirements, student communications, website information, forms, and related resources remain accurate and current.

Maintain appropriate working knowledge of immigration and visa classifications as they relate to residency determinations and domestic undergraduate admission processes, referring immigration-specific matters to appropriate university resources.

Monitor residency processes and related data, identify opportunities for improvement, and provide training and guidance to staff and university partners.

Percentage Of Time

Percentage Of Time 15

Essential Function: Yes

Responsibility Area:

Responsibility Area: University Collaboration, Student Support, and Special Projects

Duties:

Represent Undergraduate Admissions on university and University of Nebraska System committees, working groups, and special projects related to admissions operations, student systems, data, policy, and enrollment processes.

Provide guidance to students, families, school counselors, academic departments, and campus partners regarding complex admission requirements, processes, and circumstances. Serve as an escalation resource for sensitive student concerns requiring additional review or coordination.

Collaborate with the Office of the University Registrar, academic colleges, advising units, community colleges, and other university and external partners to address operational issues affecting transfer students and other undergraduate applicants.

Participate in institutional initiatives involving admission policy, systems, student records, and operational improvements. Evaluate potential impacts to Undergraduate Admissions and assist in developing and implementing appropriate solutions.

Percentage Of Time

Percentage Of Time 5

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Required Experience

Minimum of three years of progressively responsible professional experience in admissions, enrollment management, student services, higher education operations, or a related area. Experience must include responsibility for complex operational processes, systems, or student records.

Required License/Certification

Valid driver's license

Required Additional Qualifications:

N/A

Preferred Education

Preferred Experience

Supervisory experience and demonstrated experience with student information systems, admissions technology, data management, reporting, or operational process improvement.

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements

Credit Check

Credit Check No

Motor Vehicle Licensing Validity Check

Motor Vehicle Licensing Validity Check No

Pre-employment Physical Request and Assessment

Pre-employment Physical Request and Assessment No

Drug Screen

Drug Screen No

Supplemental Question

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have attained?
  • none
  • High School Diploma/GED
  • Associates Degree
  • Bachelors Degree
  • Master's Degree
  • Doctorate (PhD, MD,EdD, JD etc)