University IT Helpdesk Technician

William Woods; Fulton (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

William Woods University in Fulton, Missouri seeks a Client Support Technician to provide Level 1–2 helpdesk support, installing, configuring, and troubleshooting software and hardware for clients and end users, with rotating evening/weekend on-call duties. Strong communication and teamwork are essential.

This is a full-time, 40-hour per week, 12-month on-site position. Required: high school degree or equivalent, proficiency with Windows and Mac, ability to lift 50 pounds, and ability to drive

Qualifications

• High school degree or equivalent education and customer service experience.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency with Windows and Mac operating systems and software installation tasks.
• Ability to lift 50 pounds and drive University vehicle.
• Experience configuring, installing, upgrading, and troubleshooting Intel-based PCs and Macs.
• Knowledge of hardware, software and network configurations.

Responsibilities

• Log, monitor, resolve, and close helpdesk work orders.
• Assist end users to resolve issues and identify security concerns.
• Ensure hardware, software, and peripherals are configured and operational.
• Perform standard preventative maintenance.
• Troubleshoot hardware and software problems and identify trends.
• Manage system user accounts and security records.
• Act as consultant to clients on software/hardware installation.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Windows

MacOS

Software installations

Lift 50 pounds

Drive University vehicle

Education

High School degree or equivalent

Job description

William Woods University in Fulton, Missouri seeks a Client Support Technician to provide Level 1–2 helpdesk support, installing, configuring, and troubleshooting software and hardware for clients and end users, with rotating evening/weekend on-call duties. Strong communication and teamwork are essential.

This is a full-time, 40-hour per week, 12-month on-site position. Required: high school degree or equivalent, proficiency with Windows and Mac, ability to lift 50 pounds, and ability to drive