University Information & Tickets Desk Staff

Universities of Wisconsin; Stevens Point (WI); On-site; USD 14,000 - 20,000; Part time

Job summary

University of Wisconsin-Stevens Point seeks a part-time Front Desk Staff for the University Information & Tickets Desk. You will greet visitors, answer inquiries, and assist with ticket sales at the UIT desk and during off-site events.

Responsibilities include handling cash/credit card payments, opening/closing duties, and performing administrative tasks such as lost and found and reservation payments. Requires 5–15 hours weekly, evening/weekend availability, and PCI compliance within 8 weeks.

Qualifications

• Must be available to work 5–15 hours per week during the semester.
• Must pass a Criminal Background Check.
• Must complete PCI Compliance Training within 8 weeks of starting employment.

Responsibilities

• Greet visitors and provide positive customer service at the UIT desk.
• Assist with ticket sales and processing payments (cash and credit cards).
• Open/close duties and perform daily office tasks.
• Assist with off-site events and campus reservations.

Skills

Customer service

Cash handling

Teamwork

Communication

Attention to detail

Education

Part-time student status (≥6 undergrad or ≥5 grad credits)

Job description

Position Title:

University Information & Tickets Desk Staff

Job Category:

Student Hourly

Job Profile:

Student Help

Job Summary:

Job Description

The University Information and Ticket Office (UIT) Front Desk Staff serve as a representative of the University Centers (DUC) and the University of Wisconsin-Stevens Point as a whole. This role focuses on providing positive customer service by greeting visitors, answering questions, fielding inquiries, and assisting with ticket sales at the UIT desk and off-site events.

Front Desk Staff support daily office operations, including opening and closing duties, processing ticket transactions, handling cash and credit card payments, and completing administrative services such as lost and found and campus reservation payments. This position requires professionalism, attention to detail, and the ability to work in a fast-paced environment while adhering to university policies, required training, and evening and weekend commitments.

This position reports to the UIT Student Manager and takes directions from the UIT Full-Time Manager.

Department

University Information & Tickets

Compensation

$12.50/hour

The University Centers Student Employment Program Wage Classification Scale classifies this position as Division I, Range I.

Required Qualifications

Applicants must be available to work between 5–15 hours per week during the semester and attend staff meetings and events as necessary, including the specified number of evening/weekend event shifts.

Students applying for this position must pass a Criminal Background Check initiated by the University Centers.

Successful applicants must complete mandatory Payment Card Industry (PCI) Compliance Training within 8 weeks of beginning employment. PCI training will be provided by the University Centers and must be kept up to date throughout employment with the University Centers.

Preferred Qualifications

Applicants should demonstrate a strong awareness of campus services and resources, including general knowledge of university policies, office locations, and campus layout. Effective customer service and communication skills, proper telephone etiquette, basic office and cash-handling experience, and the ability to work efficiently with a team are preferred.

While not required, access to reliable transportation is helpful for commuting to off-site ticket sale locations.

Preference will be given to qualified candidates with at least two semesters remaining at UWSP.

Education

The Front Desk Staff must be at least a part-time student (enrolled in a minimum of 6 undergraduate or 5 graduate credits) and be in good academic standing (cumulative and semester GPAs of 2.0 or higher) at the time of hiring and throughout employment.

Contact Information

For specific position details:

• UIT Student Manager – [e-mail]

For questions regarding University Centers Employment:

• UC Student Employment Coordinator – [e-mail]

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Afffirmative Action at 715-346-2606 or [e-mail].

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.