Associate Director of Admissions (Admissions Counselor)

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy for IU courses

Paid holidays

Paid time off

Job summary

Indiana University Bloomington's Kelley School of Business seeks an Admissions role to manage tracking of applicants for graduate certificates and MBA/MS programs. You will develop targeted recruitment plans, conduct admissions interviews, and provide recommendations to admissions decisions while maintaining strong customer service to applicants.

You will lead outreach across multiple channels, ensure regulatory compliance, and collaborate with department leadership to drive conversion

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Responsibilities

• Maintain and track applications for graduate certificates and MBA/MS programs.
• Plan and execute targeted student recruitment programs and events.
• Conduct admission interviews for designated programs or certificates.
• Provide recommendations for admissions decisions.
• Respond promptly to program inquiries and inbound leads.
• Develop initiatives to improve conversion through the admission process.
• Ensure compliance with applicable regulations and policies.
• Deliver high levels of customer service to applicants through the admissions process.
• Coordinate recruitment across multiple channels (phone, email, video).
• Use technology tools to optimize recruitment initiatives.

Skills

Communication

Professionalism

Time management

Accuracy

Presentation skills

Judgment

Customer relations

Flexibility

Learning oriented

Education

Bachelor's degree

Job description

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University (IU) is acomprehensive provider of top-tier business education with a fullportfolio of undergraduate, graduate, doctoral, and executiveprograms on campuses in Bloomington and Indianapolis, and onlineworldwide. The Kelley School has been creating career momentum for100 years, going from 70 students in 1920 to an enrollment of morethan 15,000 students today. Our innovative curriculum is built onpersonal development, teamwork, and experiential learning with anemphasis on global and social responsibility. Our success isreflected in our reputation among academic peers, our careerplacement statistics, and the accomplishments of more than 137,000living alumni around the globe.

Job Summary

Department Specific Responsibilities

• Responsible primarily for tracking and supporting applicantswith graduate certificates and Master of Business Administration(MBA)/ Master of Science (MS) degrees.
• Develops, implements, and administers the plans, programs, andevents for targeted student recruitment in support oforganizational goals.
• Conducts admission interviews for designated degree programs orcertificates.
• Provides recommendation for admissions decision.
• Provides timely responses to program inquiries and inboundleads.
• Develops and executes initiatives in accordance withdepartmental leadership and organizational goals to driveconversion throughout the admission process.
• Ensures compliance with applicable regulations andpolicies.
• Provides a high level of customer service to applicants as theycomplete the overall admissions process, including and up untilstudent matriculation.
• Conducts recruitment initiatives with various audiences acrossmultiple mediums: phone, email, and video meetings.
• Utilizes technology tools to optimize recruitment and admissioninitiatives.
• Monitors and analyzes assigned application pool to successandrecommend new strategic opportunities.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yieldtactical plan for recruitment.
• Develops, implements, and administers plans, programs, andevents for general and targeted student recruitment in support oforganizational goals.
• Integrates a diverse and strategic communications strategy incollaboration with other departments, geared toward specificstudent declared academic major, career interests, and geographicfactors.
• Identifies and develops partnerships for outreach toprospective students and influencers.
• Interprets academic policies and exercises authority andindependent judgment.
• Plans, implements, and evaluates programs and processes anddetermines the effectiveness of markets and strategies. Exercisesindependent judgment and uses census data and modeling tools toidentify effective marketing plans and strategies to addressspecific populations.
• Serves in a collaborative role with internal and externalstakeholders to increase enrollment in focused areas. Participatesin the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissionsstakeholders, including all staff meetings, recruitment, andoutreach team meetings, customer service lead meetings, andundergraduate recruitment council meetings; may provide guidance toother admissions counselors.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

Education

Required

• Bachelor's degree.

Work Experience

Required

• 2 years in admissions, higher education, marketing, or relatedfield.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Possesses excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rulesand regulations and required procedures associated withcompliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

This position is eligible to work a hybrid schedule (mix betweenremote and in-person work), subject to change in the future basedon university policy and business needs.

Advertised Salary

Salary range: $55,000 - 57,320 annually.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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