Kelley Admissions Services and Operations Coordinator (Operations Management Specialist)

Indiana University Bloomington; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

Generous paid time off

Job summary

Indiana University Bloomington's Kelley School of Business Admissions team seeks an Operations Management Specialist to enhance the undergraduate experience for prospective students and families. The role focuses on welcoming, responsive service and coordinated operations across front desk activities, events, and tours.

The position emphasizes planning, collaboration, and Hoosier Hospitality, ensuring admissions interactions are informative, professional, and personalized, with opportunities to

Qualifications

• Bachelor's degree required.
• Experience in higher education, admissions, student services, operations, event management, or related area preferred.
• Experience coordinating, training, or scheduling student employees.
• Experience coordinating events, programs, vendors, or operational activities.

Responsibilities

• Coordinates day-to-day front-facing admissions operations, including visitor services and lobby coverage.
• Recruits, trains, schedules, and guides 8–10 student hourly employees supporting front desk operations and events.
• Serves as a resource for prospective students and families, resolving inquiries and connecting with staff.
• Manages logistics and staffing for admissions events, information sessions, and recruitment programs.
• Oversees vendors, purchases, contracts, facilities, and resources supporting admissions operations.
• Develops and maintains operating procedures, schedules, training resources, and workflows.
• Identifies operational challenges and implements improvements in collaboration with staff.
• Coordinates with campus partners to support enrollment growth and new programs.

Skills

Written and verbal communication

Professionalism

Time management

Quality focus

Adaptability

Lifelong learning

Education

Bachelor's degree

Job description

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University (IU) is acomprehensive provider of top-tier business education with a fullportfolio of undergraduate, graduate, doctoral, and executiveprograms on campuses in Bloomington and Indianapolis, and onlineworldwide. The Kelley School has been creating career momentum for100 years, going from 70 students in 1920 to an enrollment of morethan 15,000 students today. Our innovative curriculum is built onpersonal development, teamwork, and experiential learning with anemphasis on global and social responsibility. Our success isreflected in our reputation among academic peers, our careerplacement statistics, and the accomplishments of more than 137,000living alumni around the globe.

The Kelley Admissions team creates a welcoming, responsive, andcoordinated experience for prospective students, families, andstakeholders engaging with the undergraduate business program at IUBloomington

Job Summary

The Undergraduate Program of the Kelley School of Business seeks aprofessional, energetic, and service-oriented team member to fillthe position of Operations Management Specialist withinUndergraduate Admissions. This position plays a key role increating a welcoming, responsive, and highly coordinated experiencefor prospective students, families, and stakeholders. Throughthoughtful planning, collaboration, and a commitment to HoosierHospitality, this role helps ensure that every interaction withKelley is informative, professional, and personalized.

Department-Specific Responsibilities

• Coordinates day-to-day front-facing admissions operations,including visitor services, incoming phone inquiries, lobbycoverage, and other prospective student and familyinteractions.
• Recruits, trains, schedules, and provides day-to-day guidanceto approximately 8-10 student hourly employees supporting frontdesk operations, information sessions, tours, and admissionsevents.
• Serves as a professional resource for prospective students andfamilies, resolving inquiries and connecting individuals withappropriate admissions staff or university resources.
• Manages logistics and staffing for admissions events,information sessions, recruitment programs, and prospective studentexperiences.
• Oversees vendors, purchasing, contracts, facilities, materials,and other resources supporting admissions operations andevents.
• Develops and maintains operational procedures, schedules,training resources, and workflows to support consistent andeffective service delivery.
• Identifies operational challenges, service gaps, and workflowinefficiencies and works collaboratively to implementimprovements.
• Collaborates with admissions staff and campus partners tocoordinate resources and support enrollment growth, new programs,and other Undergraduate Admissions initiatives.

General Responsibilities

• Coordinates operational activities and administrative processeswithin the unit; manages assigned workflows and resources tosupport effective service delivery and operational objectives.
• Analyzes routine to moderately complex operational issues,determines appropriate solutions within established guidelines, andescalates matters requiring broader review or approval.
• Reviews operational processes and workflow practices toidentify inefficiencies, service gaps, or compliance concerns;recommends and supports implementation of processimprovements.
• Collects, maintains, and evaluates operational information andperformance data; prepares analyses, reports, and recommendationsto support departmental planning and decision-making.
• Applies and interprets university policies, procedures, andoperational guidelines in carrying out responsibilities; maintainsdocumentation and records to support compliance and operationalaccountability.
• Collaborates with internal stakeholders to understandoperational requirements, provide guidance on establishedprocesses, and facilitate resolution of operational questions andconcerns.
• Monitors operational activities, projects, or service outcomeswithin assigned areas of responsibility; communicates status,identifies risks or concerns, and recommends actions to supportsuccessful results.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

• Required
  • Bachelor's degree.

WORK EXPERIENCE

• Preferred
  • Experience in higher education, admissions, student services,operations, event management, or a related area.
  • Experience coordinating, training, or scheduling studentemployees.
  • Experience coordinating events, programs, vendors, oroperational activities.

SKILLS

• Required
  • Proficient written and verbal communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamicenvironment.
  • Seeks to acquire knowledge in area of specialty.
• Preferred
  • Strong organizational skills.
  • Strong customer service skills.
  • Strong problem-solving skills.
  • Ability to manage multiple priorities and exercise soundjudgment in a fast-paced environment.
  • Ability to work collaboratively with students, families, staff,and university partners.
  • Demonstrated commitment to providing an exceptional customerexperience.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: General Administration

Job Family: Operations Management

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

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Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice ofNon-Discrimination here which includes contact information

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