Teller (Titusville)

Community Credit Union of Florida; Titusville (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Community Credit Union of Florida is seeking a Teller to deliver outstanding member service by processing routine transactions, handling deposits and loan payments, and promoting products that meet member needs.

The role may require working at different branches and rotating between locations, with emphasis on accuracy, security, and compliance with BSA/AML/CIP guidelines to safeguard assets and information.

Qualifications

• High school diploma or GED required.

Responsibilities

• Perform routine member transactions, including deposits, withdrawals, cash advances, transfers, and money orders, within policy guidelines and with a consistent balancing record.
• Promote and cross-sell new account products and services by providing recommendations and assisting members.
• Assist with night depository duties, logging bags, processing deposits, making change orders, issuing receipts, and returning bags to members.
• Adhere to security controls and regulatory guidelines (BSA, AML, CIP, CDD) to help prevent fraud and ensure compliance.

Education

High school diploma or general education

Job description

TELLER

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, " Always improve the financial well-being of our members and make a positive difference in the communities we serve ," by delivering outstanding service to both internal and external members. A key element of excellent service is to identify the financial needs of each member and recommend an appropriate credit union solution. The Teller is responsible for performing routine branch and intermediate member services duties, accepting deposits, processing loan payments, cashing checks, and savings withdrawals; assisting with night depository duties; promoting business for the credit union by maintaining good member relations and referring members to appropriate staff for new services. Incumbent may be required to work at different branches at different times and must be willing to rotate between locations as needed.

Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.

ESSENTIAL DUTIES

• Demonstrates enthusiastic support of the corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
• Delivers service to both internal and external members that is in alignment with the credit union's Service Promises and meets all established service goals.
• Abides by CCU's Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual's needs. Promotes teamwork, respects the opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
• Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
• Performs routine member transactions, including deposits, withdrawals, cash advances, transfers, and money orders, within policy guidelines and with a consistent balancing record; confirms all necessary documents are properly authorized, are in proper form, and are within authorized limits. Receives payments for mortgage, installment, and share-secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Assists with night depository duties, logging bags, processing deposits, making change orders, issuing receipts, and returning bags to members.
• Processes coin deposits and balances the coin machine. Remove and replace coin bags as needed.
• Provides information on credit union services, including membership eligibility, types of credit union accounts, interest rates, current dividend rates, locations, office hours, and telephone numbers. Actively promotes and cross-sells new account products and services by providing recommendations and assisting members in whatever capacity necessary.
• Assists members through the lobby management system with services including, but not limited to, check orders, stop payments, wire transfers, coin machine, statement copies, records research, pinning or re-issuing debit cards, accessing safety deposit boxes, and maintaining records and notary as needed.
• Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members utilize electronic delivery channels for convenience
• Adheres to security controls policy and procedures to aid in the detection and prevention of fraud, theft, robberies, threats of violence, fires, accidents, facility safety, etc. Maintains maximum security over cash, operating procedures, and other valuables on hand according to established security policy. Balances cash drawer daily and verifies cash being returned to the vault. May assist with opening, balancing, and closing of the vault.
• Updates member information, verifying identity.
• Follows policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Performs all other related duties as assigned and special projects as assigned.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

High school diploma or general educatio