Universal Service Representative, Teller Kays

University of Illinois Community Credit Union; Bloomington (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K with company match

Generous paid time off

Job summary

University of Illinois Community Credit Union seeks a Universal Service Representative to assist members with in-person and digital solutions, build member loyalty, and present professional guidance on financial options. The role emphasizes compliance, accurate cash handling, and responsive problem resolution.

This full-time position requires up to six months of related experience and a high school diploma or GED.

Qualifications

• Cash handling experience and strong customer service skills.
• Willingness to travel to Champaign-Urbana for training.
• Ability to work a varied schedule including Saturdays.

Responsibilities

• Provide in-person and digital solutions for members.
• Balance cash drawer and maintain inventory integrity.
• Identify member needs and recommend credit union solutions.
• Own member problems and ensure timely follow-up.
• Support at other branches as needed, including Saturdays.

Skills

Customer service

Cash handling

Problem solving

Teamwork

Flexibility

Courtesy

Education

High school diploma or GED

Job description

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.Our USRs will:Build member loyalty.Provide in person and digital solutions for peers and members.Build and maintain product knowledge, so they may assist members with financial needs.Focus on compliance and security.Essential Functions & Responsibilities:Consistently provide outstanding service focusing on member service and member loyalty skills.Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.Balances cash drawer and maintain integrity of inventory.Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.Hours:Monday - Friday 8:20am - 5:20pm @ Kay's Branch in Normal, ILRotating Saturdays 8:30am - 12:15pm @ Hamilton Branch in Bloomington ILTravel required to Champaign-Urbana - six days during initial three weeks of training. Travel time and mileage reimbursement provided.Salary and Benefits:Starting salary is $17.19 per hour.Comprehensive insurance options including Health, Dental, and Vision for full-time employees.401K eligibility, including company match program.Generous paid time off benefits.UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.UICCU is proud to share that we continue to be named a Best Place to Work by our staff!ExperienceUp to six months of similar or related experience.EducationA high school education or GED.Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.RequirementsCash handling experience along with proven customer serviceProblem solving skillsTeam playerFlexibility with schedule