Full-Time USR/Teller

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Generous paid time off

Job summary

University of Illinois Community Credit Union in Champaign, IL seeks a Universal Service Representative (USR) to mentor members, listen to their needs, and guide them to suitable solutions while maintaining cash integrity.

This full-time role requires a high school diploma or GED, strong customer service and problem-solving skills, and flexibility for occasional Saturday shifts. We offer health, dental, vision, a 401(k) with company match, and generous PTO.

Qualifications

• High school diploma or GED required.
• Experience in cash handling and customer service preferred.
• Strong problem-solving and interpersonal skills are essential.

Responsibilities

• Identify member needs and recommend credit union solutions.
• Balance cash drawer and maintain cash handling accuracy.
• Own member problems and follow up to resolve issues.
• Maintain product knowledge to assist members with financial solutions.
• Be flexible to assist at other branches and on Saturdays as needed.

Skills

Cash handling

Customer service

Problem solving

Team player

Flexibility

Interpersonal skills

Education

High school diploma or GED

Job description

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.Our USRs will:Build member loyalty.Provide in person and digital solutions for peers and members.Build and maintain product knowledge, so they may assist members with financial needs.Focus on compliance and security.Essential Functions & Responsibilities:Consistently provide outstanding service focusing on member service and member loyalty skills.Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.Balances cash drawer and maintain integrity of inventory.Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.Salary and Benefits:Starting salary is $17.19 per hour.Comprehensive insurance options including Health, Dental, and Vision for full-time employees.401K eligibility, including company match program.Generous paid time off benefits.UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Shift:Monday-Friday: 8:45am - 5:15pmRotating Saturdays: 8:45am - 1:15pmUICCU has been named a Best Place to Work for the past 9 years!ExperienceUp to six months of similar or related experience.EducationA high school education or GED.Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.RequirementsCash handling experience along with proven customer serviceProblem solving skillsTeam playerFlexibility with schedule