Universal Customer Service Representative I

Westamerica Bancorporation; Fairfield (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Westamerica Bank in California is seeking a Customer Service Representative to respond to customer telephone inquiries by direct action or referral. You will help with requests, sell bank services, resolve problems, and explain policy on rates and service charges.

Prior call center experience is a plus; bilingual is desirable but not required. The position follows a 40-hour week and is based in California. EOE.

Qualifications

• Previous customer service skills in a banking environment preferred.
• Prior call center experience is a plus.
• Bilingual helpful but not required.

Responsibilities

• Respond to customer telephone inquiries by direct action or referral questions & requests.
• Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Skills

Customer service

Call center experience

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly working hours: 40

As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Previous customer service skills in a banking environment preferred. Prior call center experience is a plus. Bilingual highly desirable but not required.

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy