Help Desk Specialist I/II

Westamerica-Bank; Fairfield (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Westamerica Bank is seeking a Help Desk Specialist in California to support branch staff with questions about financial products, New Account policies, and common software such as SalesLogix, Lotus Notes, and Safebox.

Under general supervision, you will review legal documents for non-personal accounts and help guide staff in opening accounts, ensuring accuracy and timeliness in a fast-paced banking environment.

Qualifications

• Previous work experience required, preferably within a financial institution.
• Knowledge of basic PC operating systems and software packages.
• Excellent written and verbal communication skills.
• Detail oriented and organized with deadlines.

Responsibilities

• Assist branch personnel with questions regarding financial products.
• Review legal documentation for non-personal accounts.
• Guide branch staff in opening accounts.

Skills

Communication skills

Detail oriented

Education

Experience in financial institutions

Tools

SalesLogix

Lotus Notes

PC software packages

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

As a Help Desk Specialist, under general supervision, assist branch personnel with questions regarding the Bank's financial products, New Account policy and procedures, SalesLogix, Lotus Notes and Safebox.

Incumbent will also review legal documentation for all non-personal accounts and help guide branch staff in opening accounts.

Previous work experience required, preferably within a financial institution. Knowledge of basic PC operational systems and software packages is desirable.

Applicant should possess excellent communication skills, both written and verbal, be detail oriented, organized and have the ability to meet deadlines within specific time constraints.

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy