Universal Customer Service Representative I

Westamerica-Bank; Fairfield (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Westamerica Bank is seeking a Customer Service Representative to handle customer telephone inquiries, refer questions, and process requests. The role involves selling bank services, resolving issues, and explaining policy on rates and service charges.

Prior banking customer service experience is preferred and call center experience is a plus; bilingual ability is desirable but not required. The position offers a dynamic team environment and emphasizes delivering excellent customer service as

Qualifications

• Previous customer service skills in a banking environment preferred.
• Prior call center experience is a plus.
• Bilingual highly desirable but not required.

Responsibilities

• As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests.
• Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly working hours: 40

As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Previous customer service skills in a banking environment preferred. Prior call center experience is a plus. Bilingual highly desirable but not required.

EOE

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