Universal Banker: Open Accounts, Cross-Sell & Serve Communities

John Marshall Bank; Alexandria (VA); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

401K Retirement Plan w/ an Employer

Vision

Employee Assistance Program

Flexible Spending

Transit Reimbursement

Long Term Care

Paid Time Off

Life and Disability Coverage

Job summary

John Marshall Bank seeks a Teller or Universal Banker for its Alexandria branch. You will deliver exceptional customer service, open accounts, and accurately execute routine and complex transactions while balancing regulatory compliance and a consultative sales approach to support branch performance.

The role emphasizes accurate cash handling, cross-selling, and leveraging digital banking platforms to enhance operations and customer experiences.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a bank branch setting.
• Excellent verbal communication and customer service skills.
• Strong math skills for totals and balancing ledger logs.
• Detail oriented with ability to spot fraud and maintain confidentiality.
• Comfort navigating digital banking platforms and internal systems.
• Willingness to travel to other branches for training and coverage.

Responsibilities

• Provide exceptional customer service and build rapport with customers.
• Process new accounts and complex transactions (wires, payments, research requests).
• Identify financial needs to cross-sell products and services.
• Manage branch cash, balance counts, and end-of-day cash handling.
• Ensure compliance with CTR/CIP and other banking regulations.
• Support teller training and coaching of staff.
• Use digital platforms to support daily branch operations.

Skills

Customer service

Verbal communication

Math skills

Attention to detail

Confidentiality

Digital banking platforms

Education

High school diploma

Associate or bachelor’s degree

Tools

Digital banking platforms

Internal systems

Office software

Job description

John Marshall Bank seeks a Teller or Universal Banker for its Alexandria branch. You will deliver exceptional customer service, open accounts, and accurately execute routine and complex transactions while balancing regulatory compliance and a consultative sales approach to support branch performance.

The role emphasizes accurate cash handling, cross-selling, and leveraging digital banking platforms to enhance operations and customer experiences.