Universal Banker II: Customer Service & Banking Ops Pro

Open Bank; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Savings Plan

PTO

EAP

Company Paid Lunch

Job summary

Open Bank seeks a Universal Banker II at the Wilshire Branch in Los Angeles. You’ll handle client transactions with accuracy, deliver strong service, and cross-sell banking products while generating referrals.

Join a team committed to integrity, diversity and top-quality customer experience. This full-time, non-exempt role offers competitive pay and benefits aligned with Open Bank’s values.

Qualifications

• Minimum two years of experience as an operations specialist in bank operations.

Responsibilities

• Provides exceptional service in handling clients in person or on the telephone.
• Maintains a cash drawer, balances, and audits the cash drawer according to policy and schedule.
• Opens, closes, and renews all types of savings, certificate of deposit and checks products quickly and accurately.
• Processes Reject, Overdraft (OD), Non-Post, Stop and HOLD items.
• Review & perform callback on various reports and items.
• Communicates with customers and mails out notices for NSF, OD, and Return Items.
• Research deposit accounts such as Account Statement Printing & Image Printing.
• Scan New Account Documents for review and callback.
• Processes Outgoing wire and keyboard item input and complete next day review.
• Assist with Safe Deposit Box access to clients as well as assist in opening new deposit boxes.
• Process Mail and Courier deposit, Messenger Service Deposit, Mobile & Remote Deposit, review, and submit.

Skills

Cash handling

Customer service

Bank operations

Computer skills

Online banking systems

Job description

Open Bank seeks a Universal Banker II at the Wilshire Branch in Los Angeles. You’ll handle client transactions with accuracy, deliver strong service, and cross-sell banking products while generating referrals.

Join a team committed to integrity, diversity and top-quality customer experience. This full-time, non-exempt role offers competitive pay and benefits aligned with Open Bank’s values.