Universal Banker II

Jobtailor; Mobile (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Mobile, AL is seeking a customer-focused Banking Associate to drive proactive needs-based conversations, facilitate loan products, and process routine transactions with accuracy and confidentiality.

You will upsell banking services, maintain product knowledge, and ensure compliance with banking regulations, while building strong customer relationships and delivering exceptional service.

Qualifications

• Must be able to pass a criminal background & credit check.
• NMLS License required.
• Notary Public Certification preferred.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Skills

Analytical Skills

Interpersonal Communication

Problem-Solving

Cash Handling

Education

NMLS License

Notary Public Certification

Tools

Banking Software

Transaction Management Tools

Job description

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Requirements

• NMLS License required
• 1+ years of previous banking and cash handling
• 1+ years of lending experience
• Demonstrated analytical, accuracy, and problem-solving skills
• Strong verbal and written interpersonal communication skills
• Ability to uncover and provide solutions to meet customer needs
• Must be able to pass a criminal background & credit check
• Current Notary Public Certification preferred

Core Competencies

Demonstrates expertise in retail banking products and services, with a strong focus on customer relationship management and problem-solving. Proficient in delivering loan products and ensuring compliance with banking regulations.

Highest-signal resume keywords

• NMLS License
• Lending Experience
• Cash Handling
• Analytical Skills
• Interpersonal Communication

Hard Skills

• Retail Banking Products
• Loan Products
• Transaction Processing
• Cross-Selling
• Customer Needs Analysis

Soft Skills

• Problem-Solving
• Verbal Communication
• Written Communication
• Customer Relationship Management

Certifications & Qualifications

• NMLS License
• Notary Public Certification

Industry Keywords

• Banking Regulations
• Customer Service
• Financial Services
• Appointment Setting

Tools & Technologies

• Banking Software
• Transaction Management Tools