Float Relationship Banker

Jobtailor; San Ramon (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Relationship Banker to engage with customers face-to-face, provide financial counsel, assess banking needs, and educate clients on deposit and loan products. The role focuses on building relationships while driving digital adoption and service accuracy.

The candidate should have strong customer service skills, retail banking experience, and NMLS registration, with the ability to originate loans and open accounts at the branch.

Qualifications

• High school diploma or equivalent.
• 4–5 years of job-related, retail banking experience for Relationship Banker 2, or a combination of experience and commensurate training.
• 5+ years of job-related, retail banking experience for Senior Relationship Banker.
• Relationship Banker 2: Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to engage and communicate with clients effectively.
• Thorough knowledge of bank policies, procedures and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience in sales campaigns/promotions.
• Experience using digital products and self-service technologies.
• Ability to identify customers’ needs with a digital-first mindset.
• Advanced proficiency in making appropriate customer recommendations.
• NMLS registration under SAFÉ Act terms.
• Background and credit checks required.

Responsibilities

• Build relationships with customers through face-to-face engagement and provide financial counsel.
• Assess and attend to customers’ banking needs.
• Obtain and process customer and account information.
• Educate clients on deposit and loan products and services.
• Recommend financial solutions based on customers’ goals and needs.
• Originate and close consumer loans.
• Open accounts and manage branch operations.
• Build relationships through proactive outreach and follow-up.
• Identify solutions for new and existing clients.
• Maintain knowledge of consumer and business banking products and digital offerings.
• Greet clients and process basic transactions.
• Develop collaborative partnerships with branch team members and partners.
• Open consumer and business accounts and submit credit applications.
• Educate clients on digital products and self-service options.
• Leverage resources and technologies to optimize client experience and operational accuracy.

Skills

Retail banking experience

Customer relationship management

Digital product knowledge

NMLS registration

Customer service skills

Education

High school diploma or equivalent

Tools

Self-Service Technologies

Digital Banking Products

Job description

• Build relationships with customers through face-to-face engagement and provide financial counsel


• Assess and attend to customers’ banking needs


• Obtain and process customer and account information


• Educate clients on deposit and loan products and services


• Recommend financial solutions based on customers’ goals and needs


• Originate and close consumer loans


• Open accounts and open and/or close the branch


• Build relationships through proactive outreach and follow-up


• Identify solutions for new and existing clients


• Maintain knowledge of consumer and business banking products, services and digital offerings


• Greet clients and process basic transactions


• Develop collaborative partnerships with branch team members and partners


• Open consumer and business accounts, complete service requests and submit credit applications


• Educate clients on emerging and self-service digital products


• Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

• High school diploma or equivalent


• Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training


• Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training


• Relationship Banker 2: Proven ability to build and foster relationships with clients through proactive outreach and follow up


• Ability to effectively engage and communicate with clients


• Thorough or advanced knowledge of applicable bank and branch policies, procedures and support systems


• Thorough knowledge of all retail products and services


• Proven customer service and interpersonal skills


• Experience in participating in sales campaigns/promotions


• Experience using and demonstrating digital products and self-service technologies


• Ability to identify customers’ needs while leveraging a digital-first mindset


• Advanced proficiency in making appropriate customer recommendations


• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z


• Required criminal background and credit check


• Ability to comply with U.S. Bank policies, procedures, Code of Ethics and workplace conduct and safety policies

Core Competencies

Demonstrates advanced knowledge of retail banking products and services, with a strong ability to build relationships and provide tailored financial solutions. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational efficiency.

Highest-signal resume keywords

• Retail Banking Experience


• Customer Relationship Management


• Digital Product Knowledge


• NMLS Registration


• Customer Service Skills

Hard Skills

• Consumer Loan Origination


• Account Opening and Closing


• Financial Counseling


• Sales Campaign Participation


• Customer Needs Assessment

Soft Skills

• Interpersonal Skills


• Effective Communication


• Proactive Outreach

Certifications & Qualifications

• NMLS Registration

Industry Keywords

• Bank Policies


• Branch Procedures


• Retail Products and Services


• Client Engagement


• Operational Accuracy

Tools & Technologies

• Self-Service Technologies


• Digital Banking Products