Float Relationship Banker

Jobtailor; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Bank is seeking a skilled Relationship Banker to build lasting client relationships, assess financial needs, and recommend banking solutions. You will work with both consumer and business clients, processing transactions and opening accounts while promoting digital self-service tools.

The role emphasizes proactive outreach, strong communication, and collaboration with branch teams to deliver exceptional service across all banking products.

Qualifications

• High school diploma or equivalent.
• Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
• Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
• Required NMLS registration process includes a criminal background and credit check
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough or advanced knowledge of applicable bank and branch policies, procedures and support systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up
• Ask questions and learn about clients’ financial needs and banking channel preferences
• Identify solutions for new and existing clients based on their needs
• Engage and communicate effectively with clients
• Maintain working knowledge of consumer and business banking products and services, including digital products and services
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts, complete service requests, and submit credit applications
• Originate and close consumer loans
• Educate clients on deposit and loan products and services
• Recommend financial solutions based on each customer’s unique goals and needs
• Proactively educate clients on emerging and self-service digital products and services
• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy
• Open and/or close the branch

Skills

Relationship building

Client engagement

Digital banking

Communication

Sales campaigns

Customer service

Interpersonal skills

Digital self-service

Retail banking knowledge

Education

High school diploma

Tools

Digital Banking Products

Self-Service Technologies

Job description

• Build and foster relationships with clients through proactive outreach and follow up


• Ask questions and learn about clients’ financial needs and banking channel preferences


• Identify solutions for new and existing clients based on their needs


• Engage and communicate effectively with clients


• Maintain working knowledge of consumer and business banking products and services, including digital products and services


• Provide a consistent optimal client experience, including greeting clients and processing basic transactions


• Develop collaborative partnerships with branch team members and partners


• Open new consumer and business accounts, complete service requests, and submit credit applications


• Originate and close consumer loans


• Educate clients on deposit and loan products and services


• Recommend financial solutions based on each customer’s unique goals and needs


• Proactively educate clients on emerging and self-service digital products and services


• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy


• Open and/or close the branch

Requirements

• High school diploma or equivalent


• Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training


• Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training


• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z


• Required NMLS registration process includes a criminal background and credit check


• Proven ability to build and foster relationships with clients through proactive outreach and follow up


• Ability to effectively engage and communicate with clients


• Thorough or advanced knowledge of applicable bank and branch policies, procedures and support systems


• Thorough knowledge of all retail products and services


• Proven customer service and interpersonal skills


• Experience in participating in sales campaigns/promotions


• Experience with using and demonstrating digital products and self-service technologies


• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset


• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively


• Experience in the financial services industry preferred


• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Core Competencies

Demonstrates advanced knowledge of retail banking products and services, with a strong ability to build client relationships and provide tailored financial solutions. Proficient in utilizing digital products and self-service technologies to enhance the client experience and operational excellence.

Highest-signal resume keywords

• Retail Banking Experience


• NMLS Registration


• Client Relationship Management


• Digital Product Proficiency


• Customer Service Skills

Hard Skills

• Consumer Loan Origination


• Account Opening


• Service Request Processing


• Financial Solution Recommendation


• Sales Campaign Participation

Soft Skills

• Effective Communication


• Interpersonal Skills


• Proactive Outreach

Certifications & Qualifications

• NMLS Registration

Industry Keywords

• Financial Services


• Bank Policies


• Branch Operations


• Consumer Banking


• Business Banking

Tools & Technologies

• Digital Banking Products


• Self-Service Technologies