Universal Banker I - Renaissance, Ridgeland, MS

BankPlus; Ridgeland (MS); On-site; USD 38,000 - 56,000; Full time

Job summary

BankPlus in Ridgeland, MS, seeks a Relationship Banker to strengthen customer relationships by delivering outstanding service and recommending appropriate bank products. You will process transactions, educate customers on digital banking, and open accounts as needed.

The role involves promoting loans, deposits, and cash management solutions, handling various banking transactions, and supporting marketing efforts with outside calls and referrals to other banking centers.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 2 years in a similar or professional environment.
• At least 6 months of cash handling experience.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Build and maintain strong relationships with customers and promote bank products.
• Process relationship banker transactions accurately and efficiently.
• Educate customers on digital banking and mobile/online options.
• Open deposit accounts and complete servicing transactions.
• Cross-sell bank products and refer to Mortgage Center/Wealth Management.

Skills

Customer service

Sales

Cash handling

Communication skills

Multi-tasking

Education

Bachelor’s degree

Two (2) years’ experience in a similar or professional work environment

Six months cash handling experience

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

General Position Scope:

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer’s needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

Duties and Responsibilities:

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging banktechnology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank’s High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Bank’s standard of conduct.

Position Requirements:

• Bachelor’s degree OR
  • Two (2) or more years’ experience in a similar or professional work environment
  • Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.