Universal Banker I - Gluckstadt, MS

BANKPLUS; Gluckstadt (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

BankPlus is seeking a Relationship Banker to strengthen customer relationships and provide excellent service. You will evaluate customer needs and recommend appropriate bank products, and you will handle a variety of banking transactions promptly and accurately.

The role requires strong sales and service skills, excellent communication, and the ability to educate customers on digital solutions. Occasional after-hours work and community engagement are expected.

Qualifications

• Bachelor’s degree OR two or more years’ experience in a similar or professional work environment.
• Six months cash handling experience.
• General computer and typing experience with Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Work outside of regular business hours as needed.
• Ability to handle multiple tasks.

Responsibilities

• Build and maintain strong relationships with customers and projects a positive image of BankPlus.
• Sell and cross-sell bank products by assessing customer needs.
• Process relationship banker transactions accurately and efficiently, including checks and other items.
• Educate customers on ITM use and digital banking solutions.
• Balance ITM and cash recyclers and maintain accuracy.
• Open deposit accounts and service customer requests.

Skills

Sales skills

Customer service

Communication skills

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

General Position Scope:

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer’s needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

Duties and Responsibilities:

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging banktechnology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank’s High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Bank’s standard of conduct.

Position Requirements:

• Bachelor’s degree OR
  • Two (2) or more years’ experience in a similar or professional work environment
  • Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.