Universal Banker I - New Orleans, LA

BANKPLUS; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

BankPlus in New Orleans, LA seeks a Relationship Banker to strengthen customer relationships and deliver outstanding service. You will assess customer needs and promote bank products such as loans and deposits, while handling transactions accurately and efficiently.

You’ll educate customers on digital banking, assist with ITM usage, and balance cash recyclers. The role requires effective communication, multitasking, and occasional after-hours work.

Qualifications

• Bachelor's degree OR equivalent work experience.
• 2+ years in a similar or professional environment.
• 6 months cash handling experience.
• Excellent verbal and written communication skills.
• Ability to work outside regular business hours.
• Proficiency with Microsoft Office.

Responsibilities

• Build and maintain strong working relationships with customers and project a positive image of BankPlus.
• Demonstrate sales and service skills with a focus on loan, deposit, and cash management products.
• Process relationship banker transactions accurately and efficiently per BankPlus procedures.
• Educate customers on ITM usage and digital banking solutions.
• Balance ITM and cash recyclers and maintain accuracy.
• Open deposit accounts and handle servicing transactions as requested.
• Educate customers on emerging bank technology and digital solutions.
• Sell and cross-sell bank products by assessing customer needs.
• Assist customers with safe deposit access and wire transfers as needed.
• Support marketing efforts and participate in community activities to generate leads.
• Maintain knowledge of regulatory issues related to daily functions.

Skills

Sales & service

Cross-sell

Customer relationship

Communication

Cash handling

MS Office

Education

Bachelor's degree

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

General Position Scope:

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer's needs are met by evaluating and recommending the most appropriate bank products and services. Responsible for processing relationship banker transactions in a prompt and courteous manner.

Duties and Responsibilities:

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging banktechnology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank's High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adheres to the Bank's standard of conduct.

Position Requirements:

• Bachelor's degree OR
  • Two (2) or more years' experience in a similar or professional work environment
  • Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.