Senior Universal Banker & Branch Team Lead

BankPlus; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

BankPlus is seeking a Senior Universal Banker in Mobile, AL to build strong relationships and deliver exceptional service. You will supervise staff and ensure branch operations meet regulatory standards while providing expert product guidance.

The role requires mentoring, cash handling, and the ability to balance ITM/cash recyclers, plus educating customers on digital banking and loan/deposit products.

Qualifications

• Bachelor's degree preferred.
• 4+ years of similar banking experience; 2 years banking and cash handling; 2 years management.

Responsibilities

• Serves as a concierge for the branch with strong listening skills and a positive attitude toward customers.
• Maintains strong working relationships with internal and external customers and projects a professional image of BankPlus.
• Serves as a Universal Banker mentor and supervisor.
• Ensures Universal Banker rotation is in place and ongoing.
• Generates, approves, and services a personal loan portfolio relative to branch market and customers.
• Opens deposit accounts and completes account servicing transactions as requested.
• Educates customers on emerging banking technology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products by assessing customer needs and product features.

Skills

Customer service

Leadership

Relationship banking

Multitasking

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

General Position Scope:

Responsible for building and strengthening customer relationships by providing excellent service and ensuring the customer’s needs are met by evaluating and recommending the most appropriate bank products and services, processing relationship banker transactions, and serving as a concierge for the branch. The Senior Universal Banker also is responsible for supervising and mentoring staff. The Senior Universal Banker possesses superior banking knowledge and fully understands all banking product.

Duties and Responsibilities:

• Serves as a concierge for the branch and requires strong listening skills, customer service, and a positive and helpful attitude towards customers (internal and external)
• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Serves as a Universal Banker mentor and supervisor.
• Ensures Universal Banker rotation is in place and ongoing.
• Serves and an expert in loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Assists and educates customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Responsible for balancing and maintaining ITM’s and cash recyclers.
• Generates, approves, and services a personal loan portfolio relative to branch market and customers.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging banktechnology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products.
• Interviews loan applicants and ensures the completion of an accurate consumer loan application and accepts customer paperwork for loan products.
• Ensures the completion of accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Assists customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank’s High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct.

Position Requirements:

• Bachelor’s Degree preferred
• Four (4) or more years of similar experience
  • Must have two (2) years of banking and cash handling experience
  • Must have two (2) years of management experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Perform other duties as requested.
• Excellent verbal and written communication skills
• Work outside of regular business hours, as deemed necessary.
• Ability to handle multiple tasks.