Senior Relationship Banker

Consumers; Canton (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Consumers National Bank in Canton, Ohio seeks a Senior Relationship Banker to open accounts, sell deposit products, and assist customers with inquiries from application to closing. The role requires delivering exceptional service, maintaining accuracy in cash handling, and building lasting customer relationships.

The position involves notary duties, referrals to relevant services, and occasional Saturday hours to support business flow.

Qualifications

• Two years of progressive banking/financial services/teller experience.
• Competence in retail consumer lending responsibilities.
• Strong interpersonal communication, both verbal and written.
• Ability to prepare or interpret basic verbal/written instructions and perform routine math functions.
• Proficiency in basic computer skills.

Responsibilities

• Open deposit accounts for customers.
• Take consumer loan applications and assist lending staff through closing.
• Provide Notary Public services and Medallion Signature Guarantee.
• Identify customer needs and refer appropriate bank products and services.
• Generate new business to meet profitability goals.
• Work Saturdays and occasional extended hours as needed.

Skills

Customer service

Cash handling

Communication

Teamwork

Notary & NMLS

Education

High school diploma or equivalent

Job description

Description

Our MISSION guides us…To Make a Difference in Our Communities

We firmly believe that our employees are the driving force behind our MISSION. Join us in saying, "I make a difference".

Consumers National Bank provides a community banking environment where achievements are recognized, and employees are empowered. Our corporate culture fosters a collaborative approach to business decisions and decision making for the greater good of the organization and its customers. We work together to exceed our customers' and shareholders' expectations and to build lifetime relationships with them, our friends and neighbors.

We are pleased to offer a generous benefits package, competitive wages and a collaborative professional work environment. Background, credit and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

SENIOR RELATIONSHIP BANKER

The Senior Relationship Banker will open accounts and sell all bank deposit products and services, assists customers with inquiries, problems, and directions and is able to handle consumers loans from applications to closing. This position may also relieve management of some supervisory and administrative duties as needed and must exercise independent judgement and minimal supervision.

Duties include, but are not limited to the following:

• Consistently seeks to deliver exceptional customer service with a positive approach in all areas of retail banking.
• Successfully completes all Teller and CSR tasks and responsibilities within established policies, procedures and guidelines including.
• Maintains cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer.
• Opens all types of deposit accounts for customers.
• Takes consumer loan applications and assist other lenders.
• Provides Notary Public services and Medallion Signature Guarantee
• Builds customer loyalty, establish customer relationships through courtesy and friendliness, including addressing each customer by name.
• Contributes to a positive environment in the banking center through teamwork, team spirit and coaching
• Identifies customer needs and refer financial products and services.
• Generates new business to assist in meeting established profitability goals.
• Works Saturdays and or occasional extended hours as needed to accommodate the flow of business.

Requirements

A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings

Ability to demonstrate competence in retail consumer lending responsibilities and duties

Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical.

Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions

High school diploma or equivalent

Obtain and maintain Notary and NMLS certifications

Ability to successfully identify customer needs, goals and objectives and suggest bank products and services that match the customers' needs

Ability to respond and assist customers with inquiries and/or problem-solving resolution

Possess the skills necessary to work effectively as a team member

Proficiency in basic computer skills

Careful attention to detail and time management