Universal Banker I: Elevate Customer Solutions

United Community Bank; Tellico Village (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank is seeking an Universal Banker I in Tellico Village, TN to deliver exceptional customer experiences while supporting financial wellness. You will handle everyday transactions and engage in needs-based conversations to tailor solutions for each customer.

This role combines service and sales to strengthen relationships, educate customers on banking tools, and ensure regulatory compliance, with a focus on accurate, confidential processing and problem-solving.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Needs-based sales

Customer service

Communication

Analytical skills

Problem solving

Banking knowledge

Tools

Banking software

Job description

United Community Bank is seeking an Universal Banker I in Tellico Village, TN to deliver exceptional customer experiences while supporting financial wellness. You will handle everyday transactions and engage in needs-based conversations to tailor solutions for each customer.

This role combines service and sales to strengthen relationships, educate customers on banking tools, and ensure regulatory compliance, with a focus on accurate, confidential processing and problem-solving.