Universal Banker: Drive Economic Opportunity

Self-Help Services Corp; Asheville (NC); On-site; USD 43,000 - 65,000; Full time

Job summary

Self-Help, located in Asheville, NC, is seeking a Universal Banker to join our team. The role focuses on member servicing, cash handling, and promoting credit union products while opening new membership accounts and building relationships with members.

We value a strong commitment to economic opportunity for underserved communities, teamwork, and excellent communication skills. English/Spanish fluency is preferred, with occasional travel and flexible hours as needed.

Qualifications

• High school diploma or equivalent and a minimum of 2 years of experience in retail banking including cash handling.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Excellent interpersonal and communication skills; ability to form and maintain strong relationships with customers.
• Knowledge of basic financial products and ability to discuss consumer loans with lending authority; proficient with Word and Excel.
• Willingness to travel to cover other branches and work evenings and weekends; English/Spanish fluency preferred.

Responsibilities

• Greet members and provide prompt, accurate service.
• Open new membership accounts and explain products and services.
• Respond to members’ inquiries by phone, email, or in person.
• Promote credit union products based on members’ needs.
• Resolve problems and complaints or escalate to the appropriate team.

Job description

Self-Help, located in Asheville, NC, is seeking a Universal Banker to join our team. The role focuses on member servicing, cash handling, and promoting credit union products while opening new membership accounts and building relationships with members.

We value a strong commitment to economic opportunity for underserved communities, teamwork, and excellent communication skills. English/Spanish fluency is preferred, with occasional travel and flexible hours as needed.