Universal Banker: Customer Solutions & Financial Wellness

The Farmer's Bank; Troy (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Farmer's Bank is seeking a Universal Banker in Ohio who can assist customers at a teller window or service desk. The role emphasizes building relationships, understanding customer needs, and matching bank solutions to achieve Financial Well-Being in a friendly, ethical, and efficient manner.

Responsibilities include processing deposits, maintaining accurate records, and balancing daily operations. Hours vary and include Saturdays to support customer access and service excellence.

Qualifications

• Customer Service and Sales responsibilities.
• Educate customers on solutions including new accounts and digital services.
• Make complete recommendations to ensure financial well-being (cross selling).
• Engage customers by onboarding or campaigns.
• Maintain accounts by updating addresses/names; order checks and close accounts as needed.

Responsibilities

• Open/Close Night Drop with dual control processes for various Night-Drop and mail.
• Answer financial questions, explain bank services and service charges.
• Assist customers with fraud exposure and clarifications.
• Other duties as assigned.

Skills

Customer Service

Sales Skills

Cross-Selling

Digital Banking

Job description

The Farmer's Bank is seeking a Universal Banker in Ohio who can assist customers at a teller window or service desk. The role emphasizes building relationships, understanding customer needs, and matching bank solutions to achieve Financial Well-Being in a friendly, ethical, and efficient manner.

Responsibilities include processing deposits, maintaining accurate records, and balancing daily operations. Hours vary and include Saturdays to support customer access and service excellence.