Customer-Centric Universal Banker - Solutions & Service

First Bank Richmond; Piqua (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

First Bank Richmond in Ohio is seeking a Universal Banker who can serve customers at the teller window or service desk, building relationships and presenting bank solutions to help customers achieve Financial Well-Being in a friendly, ethical, and efficient manner.

The role includes processing deposits and withdrawals, educating customers on accounts and digital tools, and cross-selling to meet financial goals, with hours that include Saturdays.

Qualifications

• Strong customer service and relationship skills.
• Positive, constructive attitude toward customers and colleagues.
• Accountability for actions and performance.
• Teamwork and cooperation across departments.
• Attention to detail in transactions and documentation.
• Basic knowledge of banking products and procedures.
• Productivity and efficient work habits.

Responsibilities

• Provide customer service at teller window or service desk.
• Educate customers on bank solutions and cross-sell where appropriate.
• Recommend solutions to support customers’ financial well-being.
• Engage customers through onboarding and campaigns.
• Maintain accounts: update addresses/names, order checks, close accounts as needed.
• Answer financial questions, expose fraud, explain services and charges.
• Open/Close Night Drop with proper dual-control processes.
• Perform other duties as assigned.

Job description

First Bank Richmond in Ohio is seeking a Universal Banker who can serve customers at the teller window or service desk, building relationships and presenting bank solutions to help customers achieve Financial Well-Being in a friendly, ethical, and efficient manner.

The role includes processing deposits and withdrawals, educating customers on accounts and digital tools, and cross-selling to meet financial goals, with hours that include Saturdays.