Universal Banker: Customer Service & Growth Specialist

Gulf Coast Bank & Trust; Covington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Gulf Coast Bank & Trust in Covington, VA is seeking an Universal Banker to provide quality, accurate, and timely customer service while processing financial transactions and explaining products, services and benefits to clients.

This role handles cashing checks, deposits, withdrawals, and loans; maintains secure cash drawers; ensures regulatory compliance; cross-sells bank products; and supports onboarding of new clients with strong communication and math skills.

Qualifications

• High School diploma or equivalent.
• Excellent verbal communication and math skills.
• Strong sales skills and open to culture of customer needs-based selling.
• Proficient with technology.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.

Responsibilities

• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Prepares, verifies, and issues cashier’s checks, bank money orders, etc.
• Balances all monies in cash drawers at the end of shifts.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Accurately conducts all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements and loan transactions.
• Keeps proper cash supply while assuring teller area is secure; follows all security policies and procedures.
• Verifies Night Depository envelopes and bags and maintain accurate transaction logs.
• Responsible for providing most customer service needs in the bank, including platform support.
• This includes, but is not limited to, opening checking accounts, savings accounts, CDs and cross selling of other products and services.
• Proactively informs clients of products/services, profiles clients to identify financial needs and makes referrals when warranted.
• Explains product benefits, changes, restrictions, requirements, and any other relevant product and services information to clients.
• Cross-sells and makes referrals to other lines of business to generate new business and deepen existing client relationships, participates in all On-Boarding of clients and all campaigns which includes calling clients.
• Delivers excellent customer services to all bank customers.
• Performs additional duties as assigned.

Skills

Verbal communication

Math skills

Sales skills

Technology proficiency

Integrity / trustworthiness

Customer service

Education

High School diploma or equivalent

Job description

Gulf Coast Bank & Trust in Covington, VA is seeking an Universal Banker to provide quality, accurate, and timely customer service while processing financial transactions and explaining products, services and benefits to clients.

This role handles cashing checks, deposits, withdrawals, and loans; maintains secure cash drawers; ensures regulatory compliance; cross-sells bank products; and supports onboarding of new clients with strong communication and math skills.