Universal Banker: Build Relationships & Guide Banking

Hancock Whitney Corp.; Daphne (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Hancock Whitney Corp. in Daphne, Alabama seeks a customer-focused professional to build and manage client relationships, educate clients on digital banking, and process routine transactions in a dynamic financial center.

You will identify opportunities, collaborate with internal partners, and maintain risk and compliance standards while contributing to branch growth and community outreach.

Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred.
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Skills

Sales experience

Customer service

Relationship building

Cash handling

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Banking systems

Digital banking tools

Job description

Hancock Whitney Corp. in Daphne, Alabama seeks a customer-focused professional to build and manage client relationships, educate clients on digital banking, and process routine transactions in a dynamic financial center.

You will identify opportunities, collaborate with internal partners, and maintain risk and compliance standards while contributing to branch growth and community outreach.