Client Relationship Banker

Hancock Whitney; Daphne (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Hancock Whitney in Daphne, AL is seeking a Personal Banker to build and retain client relationships through proactive outreach and consultative sales. You will educate clients on digital banking, process routine transactions, and collaborate with internal partners to meet financial goals.

Ideal candidates have 1+ year in sales or service, a high school diploma or GED, and are comfortable earning through performance-based objectives while upholding risk and compliance standards.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred
• Will also consider a Bachelor's degree plus cash handling and customer service experience in retail/financial services
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to goals.
• Educate clients on self-service and digital banking solutions for 24/7 access.
• Process routine financial center transactions accurately (deposits, withdrawals, loan payments).
• Manage lobby activity and ensure a positive client experience.
• Refer clients to internal partners for specialized needs (mortgage, business banking, investments).
• Develop and maintain a strong sales pipeline to achieve goals and branch growth.
• Uphold risk, compliance, and security standards; maintain financial soundness.
• Participate in community outreach and business development to expand client base.
• Maintain awareness of surroundings and risk indicators for safety.

Skills

Client relationship building

Sales conversations

Proactive outreach

Digital banking knowledge

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking software

Job description

Hancock Whitney in Daphne, AL is seeking a Personal Banker to build and retain client relationships through proactive outreach and consultative sales. You will educate clients on digital banking, process routine transactions, and collaborate with internal partners to meet financial goals.

Ideal candidates have 1+ year in sales or service, a high school diploma or GED, and are comfortable earning through performance-based objectives while upholding risk and compliance standards.