Universal Banker (5813)

Longview Capital Corporation; Ogden (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Match

Vacation, Sick/Personal Time

Flexible work schedule

Training and development

Logo apparel

Job summary

Longview Bank in Ogden, IL is seeking an experienced Universal Banker to support customers with online and mobile banking, set up access, and assist with bill pay. You will greet customers, identify needs, and provide timely, accurate help in person and by phone.

You will educate customers on products and digital tools, open and service deposit accounts, and cross-sell services. This full-time, hourly role includes a rotating Saturday schedule and a benefits package.

Qualifications

• 1-3 years of customer service or banking experience preferred.
• Strong communication skills and relationship-building ability.
• High attention to detail with accuracy in cash handling.

Responsibilities

• Assist customers with online and mobile banking and bill pay support.
• Provide exceptional customer service in person and over the phone.
• Educate customers on bank products and digital tools; refer as needed.
• Open, maintain, and close consumer and business deposit accounts.
• Process deposits, withdrawals, payments and other transactions accurately.
• Cross-sell bank products and services and support debit card services.
• Complete required reports and documentation; comply with policies.

Skills

Customer service

Strong communication

Attention to detail

Multitasking

Teamwork

Job description

Job Details Level: Experienced Job Location: Longview Bank - Ogden, IL 61859 Position Type: Full Time Salary Range: $19.00 - $22.00 Hourly Longview Bank- Ogden Branch

Title: Universal Banker

Status: Full-Time, Hourly, Non-Exempt

Schedule: 40 hours per week, M-F with rotating Saturdays

Benefits: Health, Dental, Vision, Life Insurance; 401(k) Match; Vacation, Sick/Personal Time; Flexible work schedule; Training and development; free logo apparel; and more.

PRIMARY DUTIES:

• Assist customers with online and mobile banking, including access setup, password resets, and bill pay support
• Deliver exceptional customer service by greeting customers, identifying needs, and providing timely, accurate, and professional support in person and over the phone
• Educate customers on bank products, services, and digital banking tools; identify opportunities to recommend appropriate solutions and make referrals as needed
• Open, maintain, and close consumer and business deposit accounts; assist with account servicing requests (e.g., address changes, signer updates, stop payments)
• Develop a working knowledge of all products and services offered by the bank.
• Must have a “how can I help you” attitude at all times and be focused on a team atmosphere.
• Resolve customer concerns or complaints promptly, escalating issues when appropriate
• Process a variety of financial transactions (deposits, withdrawals, payments, etc.) with a high degree of accuracy and in accordance with established procedures
• Support debit card services, including ordering, activation, disputes, limit changes, and account security measures
• Maintain operational efficiency by completing required reports, scanning and processing documents, and managing follow-up on pending or exception items
• Cross-sell Bank products and services.
• Complete all training as required by management.
• Comply with BSA/AML training and report any suspicious activity to the BSA officer.
• Comply with all Bank policies and regulations.
• Perform additional duties as assigned to support branch operations and bank needs.

Qualifications

• 1-3 years of customer service or banking experience preferred.
• Strong communication skills with the ability to build relationships and identify customer needs.
• Basic knowledge of banking products, services, and regulatory requirements (e.g., BSA/AML)
• High attention to detail with accuracy in cash handling and transaction processing.
• Ability to multitask, work in a team environment, and adapt to changing branch needs.

NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.