Universal Banker - Full-time - Fort Calhoun

Washington County Bank; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Washington County Bank is seeking an Universal Banker in Kentucky to serve existing and prospective customers with professionalism and confidentiality. The role emphasizes cash handling, sales achievement, and building strong customer relationships in a team-oriented environment.

The successful candidate will balance cash drawers, process a wide range of transactions, and assist with new accounts while maintaining compliance with bank policies and regulations.

Qualifications

• High school education or GED.
• 1-2 years of customer service, sales and/or cash handling experience.
• Self-motivated with a demonstrated aptitude and desire for sales achievement.
• Passion for customer service and helping people.
• Ability, motivation and preference to succeed in a goal-driven environment.
• Superior customer relationship building skills.
• Ability to maintain and balance a cash drawer.
• Comfortable making outreach calls to consumer or business customers and/or prospects.
• Proficient working knowledge of Microsoft Office Suite.
• Comfortable with technology i.e., smartphones, iPads, online banking, remote deposit capture, ATM deposits, etc.
• Basic understanding of personal finances and concept of budgeting.
• Good organizational skills.
• Must be available to work a flexible schedule Monday through Saturday.
• Ability to function in a team environment.
• Excellent verbal and written communication skills.
• Strong commitment to personal growth, learning and success.
• Ability to interact with customers and team members in a professional and personable manner.
• Detailed oriented and ability to follow established policies and procedures.

Responsibilities

• Provide top-notch customer service, analysis, and consultation for all existing and potential customers, while accurately and effectively processing transactions.
• Process transactions for deposits, withdrawals, loan payments, cashier checks, opening and processing new accounts, maintaining existing accounts, referrals and inventory of branch items as needed.
• Balance teller drawers, vault, night depository; investigate discrepancies and make corrections as needed.
• Provide efficient and courteous customer service, cross-marketing products, and services to generate new business for the financial institution.
• Prepare, compile, and maintain relevant documentation regarding all bank products/transactions ensuring compliance with all bank policy and procedures and regulatory laws and regulations.
• Performs other duties such as answering calls and assisting other departments when appropriate.
• Exhibit professional behavior and promote positive working relationships.

Skills

Customer service

Sales

Cash handling

Communication

Teamwork

Confidentiality

Self-motivated

Organizational skills

Technology comfort

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Using sound banking and business practices, the Universal Banker will serve the needs of both existing and prospective customers. The ideal candidate is a self-starter who thrives in a team-oriented environment, delivers remarkable customer service, and demonstrates a high level of professionalism and confidentiality. Prior cash handling experience is essential, and the ability to build strong customer relationships is key to success in this role.

Duties and Responsibilities

1. Consistently provide top-notch, high quality customer service, analysis, and consultation, for all existing and potential customers, while accurately and effectively processing transactions and supporting sales.


2. Process transactions for various bank products and services including, but not limited to: deposits, withdrawals, loan payments, cashier checks, opening and processing new accounts, maintaining existing accounts, referrals and inventory of branch items as needed.


3. Reconcile and balance teller drawers, vault, mail drop and night depository. Investigate discrepancies and make corrections as needed.


4. Provide efficient and courteous customer service, cross-marketing products, and services to generate new business for the financial institution.


5. Prepare, compile, and maintain relevant documentation regarding all bank products/transactions ensuring compliance with all bank policy and procedures and regulatory laws and regulations.


6. Performs other duties such as answering calls and assisting other departments when appropriate.


7. Exhibit professional behavior and promote positive working relationships.

Requirements

Minimum Requirements

• High school education or GED


• 1-2 years of customer service, sales and/or cash handling experience


• Self-motivated with a demonstrated aptitude and desire for sales achievement


• Passion for customer service and helping people


• Ability, motivation and preference to succeed in a goal-driven environment


• Superior customer relationship building skills


• Ability to maintain and balance a cash drawer


• Comfortable making outreach calls to consumer or business customers and/or prospects


• Proficient working knowledge of computer software, including Microsoft Office Suite


• Comfortable with technology i.e., smartphones, iPads, online banking, remote deposit capture, ATM deposits, etc


• Basic understanding of personal finances and concept of budgeting


• Good organizational skills


• Must be available to work a flexible schedule Monday through Saturday


• Ability to function in a team environment


• Excellent verbal and written communication skills


• Strong commitment to personal growth, learning and success


• Ability to interact with customers and team members in a professional and personable manner


• Detailed oriented and ability to follow established policies and procedures

Desirable Requirements

• Associate’s and/or Bachelor’s degree in business, accounting or related area


• 1-2 years banking experience


• Basic knowledge of small business, mortgages, and lending services

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

EEO

Member FDIC