Universal Banker

Longview-Bank; Ogden (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Flexible schedule

Training and development

Logo apparel

Job summary

Longview Bank Ogden Branch is seeking a Universal Banker to blend teller and platform responsibilities, handling transactions, opening accounts, and advising customers on products and services. You will provide friendly, accurate service in person and over the phone.

The role requires strong communication, attention to detail, and the ability to work as part of a team in a fast-paced environment, with a schedule of 40 hours per week and rotating Saturdays.

Qualifications

• 1-3 years of customer service or banking experience preferred.
• Strong communication skills with the ability to build relationships and identify customer needs.
• Basic knowledge of banking products, services, and regulatory requirements (e.g., BSA/AML)
• High attention to detail with accuracy in cash handling and transaction processing.
• Ability to multitask, work in a team environment, and adapt to changing branch needs.

Responsibilities

• Assist customers with online and mobile banking, including access setup, password resets, and bill pay support.
• Deliver exceptional customer service by greeting customers, identifying needs, and providing timely, accurate, and professional support in person and over the phone.
• Educate customers on bank products, services, and digital banking tools; identify opportunities to recommend appropriate solutions and make referrals as needed.
• Open, maintain, and close consumer and business deposit accounts; assist with account servicing requests (e.g., address changes, signer updates, stop payments).
• Develop a working knowledge of all products and services offered by the bank.
• Cross-sell Bank products and services.
• Complete all training as required by management and comply with BSA/AML training and report any suspicious activity.
• Perform additional duties as assigned to support branch operations and bank needs.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Job description

Longview Bank- Ogden BranchTitle: Universal BankerStatus: Full-Time, Hourly, Non-ExemptSchedule: 40 hours per week, M-F with rotating SaturdaysBenefits: Health, Dental, Vision, Life Insurance; 401(k) Match; Vacation, Sick/Personal Time; Flexible work schedule; Training and development; free logo apparel; and more.The Universal Banker is the primary point of contact, providing efficient, accurate, and personalized banking services. This role combines teller and platform responsibilities, including processing transactions, opening accounts, resolving inquiries, and identifying appropriate products and services to meet customer needs.PRIMARY DUTIES:Assist customers with online and mobile banking, including access setup, password resets, and bill pay supportDeliver exceptional customer service by greeting customers, identifying needs, and providing timely, accurate, and professional support in person and over the phoneEducate customers on bank products, services, and digital banking tools; identify opportunities to recommend appropriate solutions and make referrals as neededOpen, maintain, and close consumer and business deposit accounts; assist with account servicing requests (e.g., address changes, signer updates, stop payments)Develop a working knowledge of all products and services offered by the bank.Must have a “how can I help you” attitude at all times and be focused on a team atmosphere.Resolve customer concerns or complaints promptly, escalating issues when appropriateProcess a variety of financial transactions (deposits, withdrawals, payments, etc.) with a high degree of accuracy and in accordance with established proceduresSupport debit card services, including ordering, activation, disputes, limit changes, and account security measuresMaintain operational efficiency by completing required reports, scanning and processing documents, and managing follow-up on pending or exception itemsCross-sell Bank products and services.Complete all training as required by management.Comply with BSA/AML training and report any suspicious activity to the BSA officer.Comply with all Bank policies and regulations.Perform additional duties as assigned to support branch operations and bank needs.QUALIFICATIONS:1-3 years of customer service or banking experience preferred.Strong communication skills with the ability to build relationships and identify customer needs.Basic knowledge of banking products, services, and regulatory requirements (e.g., BSA/AML)High attention to detail with accuracy in cash handling and transaction processing.Ability to multitask, work in a team environment, and adapt to changing branch needs.NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.