Universal Banker

American Bank & Trust; Rock Island (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bilingual bonus

Job summary

American Bank & Trust is seeking an entry-level Universal Banker at the Hilltop Branch in Rock Island, IL. This full-time role focuses on greeting customers, processing deposits and withdrawals, and helping clients open accounts.

The ideal candidate demonstrates strong communication, reliable service, and cash handling ability. Bilingual English/Spanish speakers receive a small hourly premium, reflecting the bank's commitment to serving a diverse community.

Qualifications

• HS diploma or equivalent required.
• 1+ years of customer service experience required.
• Cash handling and transactional experience preferred.

Responsibilities

• Welcome customers and provide exceptional service.
• Process deposits, withdrawals, and transactions accurately.
• Open new accounts and help customers find banking solutions.
• Build relationships and connect customers with products and services that fit their needs.
• Answer questions, solve problems, and support branch operations.
• Balance your cash drawer and assist with vault balancing.
• Support teammates and help create a positive branch culture.
• Follow security procedures and maintain customer confidentiality.

Skills

Strong communication

Customer service

Attention to detail

Cash handling

Team player

Education

High School Diploma or recognized equivalent

Job description

Job DetailsLevel: EntryJob Location: Hilltop Branch - Rock Island, IL 61201Position Type: Full TimeEducation Level: HS Diploma/GED or willing to obtainSalary Range: $19.00 - $20.50 HourlyJob Shift: Weekdays + Rotating Saturday MorningsJob Category: RetailAt American Bank & Trust, we believe banking is about people first. We are looking for a friendly, dependable, and customer-focused Universal Banker to join our Retail team. If you enjoy helping customers, building relationships, and making a difference in your community, this could be the perfect opportunity.

What You'll Do

• Welcome customers and provide exceptional service
• Process deposits, withdrawals, and other transactions accurately
• Open new accounts and help customers find the right banking solutions
• Build relationships and connect customers with products and services that fit their needs
• Answer questions, solve problems, and support branch operations
• Balance your cash drawer and assist with vault balancing
• Support teammates and help create a positive branch culture
• Follow security procedures and maintain customer confidentiality

What We're Looking For

• Friendly, professional, and dependable
• Strong communication and customer service skills
• Attention to detail and accuracy
• Comfortable handling cash and technology
• Enjoys meeting goals and helping customers succeed
• A team player who likes working with and supporting others

Bonus for Bilingual Speakers!

Fluent in both English and Spanish? Universal Bankers who successfully demonstrate bilingual proficiency receive an additional $0.50 per hour. The Bank values the ability to serve customers in multiple languages and recognizes the important role bilingual employees play in creating an exceptional customer experience.

QualificationsEducation/Experience/Licenses/Certifications

• High School Diploma or recognized equivalent required
• 1+ years of customer service experience required
• Experience in retail sales preferred
• Experience in a professional financial environment preferred
• Cash handling and transactional experience preferred

Physical Requirements

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

Activities:

• Standing: Occasionally (40-69%)
• Sitting: Occasionally (40-69%)
• Bending: Rarely (0-39%)
• Reaching: Rarely (0-39%)
• Lifting: Occasionally (20 lbs.)