Universal Banker

First Bank, Inc.; Tuscaloosa (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Banker to provide exceptional service through efficient transaction processing and customer engagement. In this role, you will identify customer needs, recommend suitable banking products, and assist with various inquiries. You will build strong relationships with clients and support branch operations while adhering to banking regulations and security protocols. If you are passionate about delivering outstanding customer service and have a knack for sales, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of banking experience preferred.

Responsibilities

• Identify customer needs and recommend bank products.
• Assist customers with transactions and inquiries.
• Support Financial Center Manager operations.

Skills

Customer Service

Transaction Processing

Sales Skills

Banking Knowledge

Education

High School Diploma or Equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred