Universal Banker

FirstBank; Scottsville (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstBank in Scottsville, AL seeks a Universal Banker who delivers service excellence through accurate transaction processing and needs-based guidance, while effectively promoting bank products.

The role emphasizes building relationships with local businesses and consumers, meeting branch targets, upholding financial center procedures, and maintaining strong attendance and compliance with policies.

Qualifications

• Minimum one year in banking or financial services industry.
• Strong customer service and sales aptitude.
• Familiarity with bank products and services.

Responsibilities

• Identify customer needs and provide guidance while recommending bank products and services.
• Assist customers with transactional needs and inquiries.
• Support Financial Center Manager with Teller or Financial Service Representative duties as needed.
• Build relationships with community businesses and consumers to meet branch targets.
• Deliver consistent, distinctive FirstBank service to all customers.
• Follow laws, regulations, controls, and security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Sales / referrals

Relationship building

Banking products knowledge

Attention to detail

Education

High school diploma or equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred