Universal Banker

Farmers National Bank of Canfield; North Canton (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the banking sector is seeking a dedicated and motivated individual to join their team as a Teller. This role involves providing exceptional customer service, processing transactions, and coaching team members to achieve sales goals. You will have the opportunity to work closely with clients, assisting them with their banking needs while managing accounts and ensuring smooth operations. If you are passionate about customer service and have a knack for sales, this position offers a fantastic opportunity to grow in a supportive environment.

Qualifications

• Minimum two years of retail banking experience as a teller or in customer contact/sales roles.
• Previous supervisory and sales experience highly preferred.

Responsibilities

• Provide superior customer service by processing transactions and recommending products.
• Coach tellers on sales techniques and ensure excellent customer service.

Skills

Customer Service

Sales Techniques

Team Leadership

Time Management

Communication Skills

Education

High School Diploma or GED

College Degree (Preferred)

Tools

Teller Systems

Banking Software

Job description

Responsible for providing superior customer service to clients by processing transactions, recognizing client needs, and recommending appropriate products and services. Open, maintain, and close all types of transactions and deposit accounts efficiently. Direct the daily work of all tellers within the office to ensure orderly operations and generate referrals, coaching tellers on sales and referral techniques.

ESSENTIAL DUTIES and RESPONSIBILITIES

1. Maintain strong knowledge of all bank products and services, including features and benefits. Present options that best fit client needs.
2. Participate in bank's referral and sales programs, campaigns, and training to meet sales goals.
3. Coordinate daily with Branch Manager regarding sales and service operations.
4. Coach tellers to meet sales referral goals and provide excellent customer service.
5. Prepare documents to open and maintain accounts based on client needs.
6. Assist clients with loan questions and processes, preparing them for the loan application process and exploring opportunities.
7. Manage IRA certificates, renewals, and related transactions.
8. Handle Certificates of Deposit, including opening, redeeming, and interest calculations.
9. Assist with Safe Deposit Box rentals, ensuring proper security and record-keeping.
10. Balance vault cash, ATM, and branch totals, and conduct monthly teller cash audits, managing vault transactions under dual control.
11. Show empathy and compassion when assisting customers with requests, complaints, and follow-ups.
12. Ensure daily teller balances, assist in resolving differences, and report issues to management.
13. Monitor lobby activity to service customers efficiently, adjusting time on transactions as needed.
14. Stay informed about competitors' products and promotions to make effective recommendations.
15. Follow dual control policies and procedures.
16. Authority to open and close the branch following security protocols.
17. Authorized to sign official checks and CDs up to $50,000 and perform teller system overrides.
18. Make outbound sales calls to clients.
19. Run teller window as needed.
20. Maintain flexibility in work schedules to meet staffing needs and foster teamwork.
21. Perform other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School diploma or GED; college degree preferred.
• Minimum two years of retail banking experience as a teller or in customer contact/sales roles.
• At least one year of experience opening new accounts, sales, and operations preferred.
• Previous supervisory and sales experience highly preferred.

OTHER SKILLS and ABILITIES

• Ability to lead and motivate a team, with active involvement in referral programs.
• Excellent judgment, decision-making, time management, and organizational skills.
• Professional appearance and high confidentiality standards.
• Strong communication skills for staff education and client interaction.
• Knowledge of branch, vault, and ATM operations.
• Sound judgment in resolving client and employee issues.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran