Universal Banker PT (20hrs) - South Hanover Branch

Truist Financial Corporation; Hanover (York County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance client experiences through exceptional service and relationship management. In this role, you will engage with clients, support sales activities, and educate them on digital banking solutions. Your expertise in client service and communication will be essential in delivering tailored financial solutions. Join a dynamic team that values your contributions and offers comprehensive benefits, including medical, dental, and retirement plans, while fostering a supportive work environment. Make a meaningful impact in the financial sector with us!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Sick Days

Holidays

Disability Insurance

Qualifications

• Two years of teller or client service experience required.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Provide a distinctive client experience by engaging clients.
• Educate clients on digital and self-service banking solutions.

Skills

Interpersonal Skills

Communication Skills

Client Relationship Building

Sales Experience

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Branch Automation Software

Job description

Job Description

Provide timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies assigned. Deliver superior quality service, understanding the client’s financial needs. Cross-trained to support sales and service activities, with a focus on outbound calling and supporting Integrated Relationship Management (IRM) activities.

Essential Duties and Responsibilities

1. Provide a distinctive client experience by engaging clients with courteous conversation, conducting transactions, and uncovering needs, including more complex transactions with assistance.
2. Educate clients on digital and self-service solutions such as ATMs, Online, and Mobile banking.
3. Support sales processes through outbound calls, checking for client offers, and identifying client needs or opportunities.
4. Understand and support the importance of IRM to deliver tailored solutions for clients.
5. Participate in all components of Truist Retail Community Bank Leadership Routines.
6. Advance individual and product knowledge through training and learning opportunities.
7. Adhere to internal controls, operational procedures, and risk management policies, staying informed of policy changes.
8. Serve as secondary contact for new account openings and problem resolution, handling a proportionate volume of work based on branch demands.

Qualifications

Required:

• High school diploma or equivalent
• Two years of teller or client service experience
• Six months of client relationship building or sales experience
• Excellent interpersonal and communication skills
• Proficiency with PC and branch automation software
• Ability to multi-task under time constraints
• Proficiency in Microsoft Office
• Ability to travel and work extended hours as needed

Preferred:

• One year of client relationship or sales experience
• Knowledge of complex transactions, risk management, and loss prevention
• Experience sourcing and prospecting for new clients
• Understanding of bank operations and policies

Benefits

Eligible employees working 20+ hours/week may receive medical, dental, vision, life insurance, disability, savings accounts, and a 401k plan. Benefits include paid vacation, sick days, holidays, and possibly pension plans, stock options, and deferred compensation, depending on the position and division. More details are available on our Benefits site.

Equal Opportunity Statement

Truist is an Equal Opportunity Employer and a Drug-Free Workplace. We do not discriminate based on race, gender, age, disability, veteran status, or other protected classes. For more information, see the links below:

EEO is the Law | Pay Transparency Nondiscrimination | E-Verify