Universal Banker

Farmers National Bank of Canfield; Columbiana (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Banking Associate to provide exceptional customer service and support in processing transactions. This role involves coaching tellers, managing daily operations, and ensuring compliance with banking policies. The ideal candidate will have a strong background in retail banking, excellent communication skills, and a passion for customer satisfaction. Join a forward-thinking team where your contributions will directly impact client experiences and branch success, all while enjoying a collaborative and supportive work environment.

Qualifications

• 2+ years of retail banking experience in a teller or sales role.
• Strong knowledge of bank products and services.

Responsibilities

• Provide excellent customer service and process transactions efficiently.
• Coach tellers on sales techniques and ensure compliance with policies.

Skills

Customer Service

Sales Techniques

Time Management

Team Leadership

Decision Making

Education

High School Diploma

College Degree

Job description

Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accountsin an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.

ESSENTIAL DUTIES and RESPONSIBILITIESinclude, but are not limited to the following:

• Strong knowledge of all bank products and services, to include features and benefits.Present various options and suggestions that best fit the needs of each client.
• Participate in bank’s referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.
• Coordinate daily with Branch Manager regarding sales and service operations.
• Coach tellers to meet their daily sales referral goals and provide excellent customer service.
• Prepare necessary documents to open new accounts and maintain accounts based on client’s specific needs.
• Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.
• Prepare contracts; renew IRA Certificates and all related IRA transactions.
• Open, redeem, and calculate interest on Certificates of Deposit.
• Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.
• Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.
• Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.
• Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.
• Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.
• Knowledge of competing bank’s products, promotions, and operations to effectively make recommendations to gain strength within that market.
• Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.
• Authority to open and close branch following proper security procedures
• Authorization to sign official checks and CD’s, not to exceed $50,000 and to complete teller system overrides.
• Make outbound sales calls to current and prospective clients.
• Run a teller window as needed.
• Flexibility with work schedules to accommodate branch staffing requirements in order to service needs and create a work environment conducive to teamwork.
• Other duties as assigned

EDUCATION and/or EXPERIENCE:

• High School diploma or General Education degree (GED); College degree preferred
• Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.
• Minimum of one (1) year opening new accounts, sales and operations preferred.
• Previous supervisory and sales experience highly preferred

OTHER SKILLS and ABILITIES:

• Ability to lead and motivate a team and constant involvement in the bank’s referral program.
• Must have excellent judgment/decision making skills, time management and organizational skills
• Ability to present a professional image and maintain a high level of personality and confidentiality
• Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures
• Strong knowledge of daily branch, vault and ATM operations.
• Expected to exercise sound judgment in resolving client and/or employee issues

Farmers National Banc Corp. is anEqual Opportunity Employer: disability/veteran

Qualifications

Skills

Required

Some Knowledge

Intermediate

Customer Service

Intermediate

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.