Universal Banker

First Community Bank; North Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Community Bank is seeking a Customer Service Representative/Teller support role. The position involves greeting customers, assessing needs, and processing basic teller transactions while maintaining accuracy and security.

Team collaboration and proactive outreach are expected to grow customer relationships. The role requires a high school diploma or equivalent and cash handling experience, with strong communication and computer skills.

Qualifications

• High school diploma or equivalent required and a minimum of 2 years related job experience, or equivalent combination of education and experience.
• Cash handling experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

Responsibilities

• Access customer needs for sales and/or services in a professional manner, determines best solution and clearly communicates that solution to the customer.
• Stay apprised of existing bank products and services including implementation of new ones.
• Open deposit accounts including checking and savings, certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.
• Perform specific service transactions for customers including but not limited to reordering checks, making account name and address changes, granting access to safe deposit boxes, etc.
• Handle customer service issues by conducting research, assuming ownership of customer problems, and providing follow-up status to customers.
• Greet customers to ensure smooth traffic flow within banking office in order to provide efficient service.
• Build customer relationships by using bank developed techniques and processes to better serve customers and the banking office team.
• Be proactive in daily customer and prospective customer contact, either by phone or in person to identify financial needs and initiate and/or strengthen relationships.
• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include Teller Capture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Manage risk in every customer interaction and detect fraudulent transactions to prevent losses.

Skills

Cash handling

Customer service

Communication

Teamwork

Prioritization

Multi-tasking

Problem-solving

Adaptability

Basic math

PC proficiency

Education

High school diploma or equivalent

Tools

Word/Excel

Job description

Position Summary

Greets
customers and assesses needs to determine sales/service focus or referral to
appropriate department. Capable of completing
the duties of a CSR and Teller.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Access customer
  needs for sales and/or services in a professional manner, determines best
  solution and clearly communicates that solution to the customer. Answer questions regarding bank products and
  services while recognizing sales and referral opportunities.
• Stay apprised of
  existing bank products and services including implementation of new ones.
• Open deposit
  accounts including checking and savings, certificates of deposit, safe deposit
  box leases, HSAs, IRAs, etc.
• Perform specific
  service transactions for customers including but not limited to reordering
  checks, making account name and address changes, granting access to safe
  deposit boxes, etc.
• Handle customer service issues by conducting research, assuming
  ownership of customer problems, and providing follow-up status to customers.
• Greet customers to ensure smooth traffic flow within banking office in
  order to provide efficient service.
• Build customer
  relationships by using bank developed techniques and processes to better serve
  customers and the banking office team.
  Be proactive in daily customer and prospective customer contact, either
  by phone or in person to identify financial needs and initiate and/or
  strengthen relationships.
• Ensure accurate
  and timely processing of basic teller transactions such as accepting deposits
  and loan payments, verifying cash and endorsements, cashing checks within
  approval limit or obtaining authorization as needed, issuing official checks,
  taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank
  policies and procedures.
• Handle
  proportionate volume of work based on banking office demands to include Teller
  Capture.
• Resolve customer
  issues and problems in a professional manner or refer to appropriate staff to
  guarantee customer satisfaction and retention.
• Support team
  sales process by identifying and acting upon customer needs or by making the
  appropriate referral. Participate in
  team and individual sales goals.
• Follow bank
  policies and procedures, security guidelines, and comply with all federal,
  state and local regulations.
• Manage risk in
  every customer interaction and detect fraudulent transactions to prevent losses

Qualifications

• High school diploma or equivalent required and a
  minimum of 2 years related job experience, or equivalent combination of
  education and experience.
• Cash handling experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a
  team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for
  Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math
  calculations.
• Basic problem-solving and analytical skills.
• Ability to
  interpret and follow a variety of instructions furnished in written, oral,
  diagram, or schedule form.
• Proficiency in using personal computers and office
  products (e.g., Word, Excel).

FIRST COMMUNITY BANK (SC) is an EEO Employer - M/F/Disability/Protected Veteran Status