Universal Banker

MidAmerica National Bank; Eldridge (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

MidAmerica National Bank is seeking a Universal Banker in Eldridge, Iowa to deliver exceptional customer service, process transactions accurately, and promote our banking products.

You will build relationships, cross-sell checking and loan options, and assist with account openings while adhering to banking regulations and policies. This role supports personal and business banking needs in a community-focused environment.

Qualifications

• 1+ year of customer service and cash handling experience in a financial setting.
• Preferred banking, sales, or customer service background.
• Ability to cross-sell products and explain banking options.
• Strong communication and interpersonal skills.

Responsibilities

• Build relationships with customers and understand financial needs.
• Promote and cross-sell checking/savings accounts, loans, and digital banking.
• Process deposits, withdrawals, loan payments, and money orders accurately.
• Assist customers with opening and managing accounts.
• Originate and process retail loan applications and document collection.
• Ensure compliance with bank policies and regulations.

Skills

Customer service

Cash handling

Sales

Interpersonal communication

Banking knowledge

multitasking

Microsoft Office

Tools

Microsoft Office

Job description

MidAmerica National Bank, a locally owned community bank established in 1933, is growing and has an exciting opportunity for a Universal Banker at our new Eldridge, Iowa Banking Center. While our roots remain firmly planted in Central Illinois, where we proudly serve customers through locations in Fulton, McDonough, and Marshall counties, we are expanding our footprint to bring our community banking approach to the Iowa region. We are committed to making a positive difference in the lives of our customers and the communities we serve.

We strive to make customers feel valued, satisfied, and understood. We build lasting relationships by tailoring solutions to our customers unique needs at every life stage. Through our core values and service standards, we create lifelong clients by delivering personalized, thoughtful service. Our commitment ensures a banking experience that evolves with our customers, providing support and solutions that grow with them over time.

The Universal Banker is responsible for delivering exceptional customer service, handling financial transactions, and promoting the bank's products and services. This role blends customer engagement, operational accuracy, and compliance with banking regulations to support both personal and business banking needs.

Key Responsibilities

• Build relationships with customers, understand their financial needs, and provide personalized banking solutions.
• Promote and cross-sell products, including checking/savings accounts, loans, and digital banking services.
• Accurately process deposits, withdrawals, loan payments, check cashing, and money orders while ensuring compliance with bank policies and regulations.
• Maintain and balance a cash drawer
• Assist customers with opening, closing, and maintaining accounts, including personal and business banking products.
• Originate and process retail loan applications, discuss loan options, collect required documentation, and ensure proper disbursement.
• Adhere to all banking policies, including the Bank Secrecy Act, Customer Identification Program, and Regulation E.
• Monitor for fraudulent activity and ensure transaction accuracy.
• Represent the bank in community events, participate in networking opportunities, and continuously develop knowledge of banking products and services.

Qualifications & Skills

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Prior banking, sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and computer application.

Core Values & Culture

• Uphold MidAmerica National Bank's core values and service standards.
• Maintain a positive and professional banking experience for all customers.

Review benefit highlights on our website: Careers - MidAmerica National Bank

No phone calls please.

MidAmerica National Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status or protected veteran status.